Workplace Support Engineer (M/F/D)

Canon Production Printing; Italia; In loco; EUR 28.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

30 days vacation

Bicycle leasing

Discounted local transport ticket

Company pension scheme

Work-life balance

Descrizione del lavoro

Canon Production Printing cerca un Workplace Support Engineer per supportare utenti e gruppi, fornire installazione e collaudo di soluzioni IT e gestire richieste di helpdesk. Il ruolo richiede competenze su sistemi client/server e ambienti Microsoft, con forte attenzione al troubleshooting e al supporto di livello 1/2.

È richiesto eccellente stand di comunicazione in tedesco e inglese, orientamento al dettaglio e capacità di lavorare con fornitori e team IT.

Competenze

• Installazione e configurazione di sistemi client/server e reti, includendo ambienti Microsoft.
• Supporto di primo e secondo livello, troubleshooting e risoluzione incidenti strutturata.
• Gestione account utenti, diritti di accesso e licenze software.
• Consigliare gli utenti e allineare requisiti tecnici con IT e reparti di business.
• Stile di lavoro strutturato, orientato alla documentazione e ai dettagli.
• Ottime capacità comunicative e di servizio al cliente, collaborazione con utenti, fornitori e team IT.
• Ottima padronanza di tedesco e inglese.

Mansioni

• Consigliare utenti e gruppi sull'uso di hardware e software secondo policy IT.
• Specificare l'equipaggiamento IT necessario e coordinare installazione e preparazione.
• Raccogliere specifiche tecniche, prezzi e dettagli fornitori, anche in collaborazione con fornitori.
• Coordinare e verificare attività di installazione eseguite dal personale.
• Collaborare con altri dipartimenti ICT per garantire corretta implementazione delle soluzioni.
• Installare, configurare, testare e distribuire hardware e software per sistemi client e server.
• Fornire formazione e supporto agli utenti durante rollout e commissioning.
• Gestire richieste di supporto IT tramite interazione diretta e risolvere problemi a basso livello.
• Monitorare risoluzione incidenti in linea con SLA e segnalare problemi.
• Identificare pattern ricorrenti e implementare miglioramenti come parte del problem management.

Conoscenze

Client/server systems

Microsoft environments

1st & 2nd level support

Troubleshooting

Account management

Access rights administration

Software licensing

Communication skills

Vendor collaboration

Documentation

Descrizione del lavoro

Workplace Support Engineer (m/f/d)

Azienda : Canon Production Printing Tipo Lavoro : Full Time Italy JobCopilot will tailor your resume and auto-fill the application

Descrizione Lavoro - Workplace Support Engineer (m/f/d)

User Support

• Advise users and user groups on the use of hardware and software tools in accordance with IT policies and standards.
• Specify required IT equipment and coordinate the ordering, preparation, and implementation of installation activities.
• Gather technical specifications, pricing information, and supplier details, including coordination with vendors.

Installation

• Coordinate and verify installation activities performed by assigned personnel.
• Collaborate with other ICT departments to ensure proper implementation of IT solutions.
• Independently install, configure, test, and deploy hardware and software for client and server systems.
• Provide user training and support during the rollout and commissioning of IT equipment and solutions.

Helpdesk and IT Issue Management

• Handle IT support requests through direct user interaction and resolve low-complexity issues related to client, server, and network environments.
• Monitor incident resolution in line with agreed Service Level Agreements (SLAs) and elevate issues when necessary.
• Identify recurring incident patterns and implement sustainable improvements as part of problem management activities.

Candidate Profile

• Solid knowledge of installing, configuring, and supporting client, server, and network systems, including Microsoft environments.
• Experience in 1st and 2nd level support, as well as structured troubleshooting and incident resolution.
• Knowledge of user account management, access rights administration, and software licensing processes.
• Ability to advise users and align technical requirements with business departments and IT teams.
• Structured, documentation-oriented working style with strong attention to detail.
• Strong communication and customer service skills, with the ability to collaborate effectively with users, vendors, and internal IT teams.
• Excellent German and English language skills complete your profile.

What we offer

• Pay Group EG 07
• A challenging, interesting and responsible job in a future-oriented and international workplace, with the social benefits of a large company
• A working environment in which you can contribute your experience and personality
• An attractive salary, a flexible working time model and other social benefits of a large company, such as a company pension scheme and work-life balance
• 30 days vacation
• Bicycle leasing
• Discounted local transport ticket
• Individual development prospects and further training opportunities
• A team that is looking forward to your reinforcement

What do we stand for?

We develop and manufacture high-tech printing products and workflow software for the commercial printing market as part of Canon, a global leader in imaging technologies. With around 3,300 employees across three continents and our headquarters in Venlo, the Netherlands, we innovate to create high-quality solutions that add color to the world. Guided by the philosophy of Kyosei - living and working together for the common good - our culture is built on openness, collegiality, trust and stability. We empower our people to grow, take initiative, and make an impact.

With our company values collaboration, innovation and ownership, we strive to bring out the best in each other, expand boundaries and feel empowered to take ownership of our work.

Further information about Canon Production Printing is available at cpp.canon .

Informazioni sull'azienda

Canon Production Printing

Canon Production Printing, a global leader in continuous-feed and cut-sheet printers for high-volume printing and publishing, and large-format printers for display graphics and CAE/GIS applications

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