Work-from-Home Customer Support – French-Speaking

TalentPop App; Italia; Remoto; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A remote customer support platform is looking for a Customer Support Representative fluent in French and English. You will assist customers via calls, chat, and email, ensuring excellent service. Candidates should have customer service experience, problem-solving skills, and familiarity with support tools. Enjoy the benefits of a competitive salary, remote work, and performance bonuses.

Servizi

Competitive salary with regular performance reviews

Paid time off

Monthly health stipend

Bonuses based on performance

100% remote work

Competenze

• At least 1 year of remote customer service or call center experience.
• Experience with bilingual customer support is an advantage.
• Great communication and problem-solving skills.
• Calm under pressure and focused on solutions.

Mansioni

• Assist French-speaking customers via calls, chat, and email.
• Help troubleshoot customer issues quickly and kindly.
• Personalize each interaction to make customers feel valued.
• Collaborate with your teammates for smooth service.

Conoscenze

Fluency in French

Fluency in English

Customer service skills

Problem-solving skills

Communication skills

Strumenti

Gorgias

Zendesk

Shopify

Descrizione del lavoro

Overview

Work-from-Home Customer Support – French-Speaking: Are you fluent in French and English? Do you enjoy helping people and finding solutions? Join our remote team and provide friendly, helpful support from home.

What You’ll Do

As a Customer Support Representative, you’ll assist French-speaking customers via calls, chat, and email. You’ll answer questions, solve problems, and ensure each customer leaves the conversation feeling heard and helped.

Your Main Tasks

• Provide support in French and English through voice and chat
• Help troubleshoot customer issues quickly and kindly
• Personalize each interaction to make customers feel valued
• Collaborate with your teammates for smooth, consistent service
• Share feedback to help improve how we do things

What You’ll Need

• At least 1 year of remote/online customer service or call center experience
• Experience with bilingual customer support is an advantage
• Fluent in written and spoken French and English
• Great communication and problem-solving skills
• Familiarity with tools like Gorgias, Zendesk, Shopify, or similar is a bonus
• Calm under pressure and focused on solutions
• E-commerce or CRM experience is a plus

Work-from-Home Requirements

• A personal computer/laptop (at least i5 processor)
• Reliable internet with 15 Mbps+ download/upload speed

Perks & Benefits

• Competitive salary with regular performance reviews
• Paid time off to rest and recharge
• Monthly health stipend
• Bonuses based on performance
• 100% remote work – no commute, ever!

Why You’ll Love Working with Us

We’re a growing company that values people—not just metrics. If you’re ready to grow your career, make customers happy, and work with a team that truly supports you, we’d love to hear from you. Apply today and let’s make great things happen together!