Waiter/Waitress - Seen Restaurant - Anantara Palazzo Naiadi Rome Hotel - Minor Hotels - Southern Eur

Jobbit; Roma; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

Un hotel di lusso a Roma cerca un Cameriere/Cameriera per offrire un servizio eccellente e contribuire all'esperienza complessiva degli ospiti. I candidati ideali devono avere esperienza nel settore e una forte attitudine al servizio clienti, nonché capacità di lavorare in team. Offriamo opportunità di sviluppo della carriera, formazione continua e un ambiente internazionale stimolante.

Servizi

Opportunità di sviluppo della carriera

Programmi di formazione

Iniziative per il benessere

Programmi di riconoscimento per i membri del team

Tariffe scontate nei nostri hotel

Competenze

• Esperienza precedente in funzioni simili in altri hotel o settori correlati.
• Fluenza nella lingua locale e conoscenza dell'inglese.
• Capacità di lavorare in autonomia e in team.

Mansioni

• Fornire un servizio clienti eccellente che promuova la soddisfazione.
• Gestire ordini e comunicare con il personale di cucina.
• Mantenere puliti e ordinati le aree di lavoro e il ristorante.

Conoscenze

Focus sul servizio clienti

Ascolto attivo

Attenzione ai dettagli

Orientamento alle vendite

Comunicazione efficace

Formazione

Formazione professionale in ospitalità/F&B

Strumenti

Software Office

POS

Descrizione del lavoro

Hosco

What will be your mission?

As Waiter/Waitress you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience.

What will you do?

• Provide excellent customer service that promote satisfaction.
• Welcome and acknowledge all guests according to company standards.
• Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.).
• Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
• Be aware and offer the different products and services available at the hotel's restaurant.
• Review daily specials and changes on the menu with the correspondent F&B team.
• Handle restaurant reservations.
• Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
• Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.
• Fulfill processes and procedures related to product set ups, quality and service according to brand standards.
• Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards.
• Identify opportunities to increase the F&B Department income by Upselling.
• Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests.
• Follow all relevant health department rules/regulations and all customer service guidelines.
  
  

What are we looking for?

• Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable.
• Vocational training on hospitality/F&B.
• Fluency in local language and knowledge of English is highly valuable.
• Working knowledge of various computer software programs (Microsoft Office, POS, etc).
• Customer service focus.
• Active listening and effective communication skills.
• Focus on detail.
• Sales oriented.
• Ability to work on your own and as part of a team.
  
  

Why choose us?

Benefits

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience ? diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
  
  

Settore: Hotel/Turismo

Ruolo: Ristorazione/Hotellerie