Waiter / Waitress - Breakfast - Anantara Palazzo Naiadi Rome Hotel - Minor Hotels - Southern Europe

Jobbit; Roma; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading hotel chain in Italy is seeking a Waiter/Waitress to deliver outstanding service and enhance guest experiences. The role includes taking orders, communicating with kitchen staff, and ensuring customer satisfaction. Previous experience in hospitality, fluency in local language and English, and strong communication skills are essential. Join a dynamic team with development opportunities and exclusive benefits.

Servizi

Career development opportunities

Wellbeing initiatives

Team member recognition programmes

Discounted rates in hotels

Competenze

• Previous experience in similar roles within hotel chains or related industries.
• Fluency in local language and knowledge of English.
• Ability to work independently and within a team.

Mansioni

• Provide excellent customer service to promote satisfaction.
• Welcome and acknowledge all guests.
• Maintain frequent contact with guests during their stay.
• Communicate effectively with Kitchen Staff.
• Handle restaurant reservations and bill payments.

Conoscenze

Customer service focus

Active listening

Effective communication skills

Sales oriented

Attention to detail

Formazione

Vocational training on hospitality/F&B

Strumenti

Microsoft Office

POS systems

Descrizione del lavoro

Hosco

What will be your mission?

As Waiter/Waitress you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience.

What will you do?

• Provide excellent customer service that promote satisfaction.
• Welcome and acknowledge all guests according to company standards.
• Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.).
• Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
• Be aware and offer the different products and services available at the hotel's restaurant.
• Review daily specials and changes on the menu with the correspondent F&B team.
• Handle restaurant reservations.
• Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
• Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.
• Fulfill processes and procedures related to product set ups, quality and service according to brand standards.
• Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards.
• Identify opportunities to increase the F&B Department income by Upselling.
• Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests.
• Follow all relevant health department rules/regulations and all customer service guidelines.
  
  

What are we looking for?

• Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable.
• Vocational training on hospitality/F&B.
• Fluency in local language and knowledge of English is highly valuable.
• Working knowledge of various computer software programs (Microsoft Office, POS, etc).
• Customer service focus.
• Active listening and effective communication skills.
• Focus on detail.
• Sales oriented.
• Ability to work on your own and as part of a team.
  
  

Why choose us?

Benefits

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience ? diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
  
  

Settore: Hotel/Turismo

Ruolo: Ristorazione/Hotellerie