Waiter / Waitress - Breakfast - Anantara Palazzo Naiadi Rome Hotel

Minor Hotels - Southern Europe; Colombella; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading hospitality group in Lazio, Italy, is seeking a Waiter/Waitress to provide exceptional customer service and enhance guest experiences. Ideal candidates will have prior experience in similar roles, vocational training in hospitality, and a strong focus on customer satisfaction. The position offers various career development opportunities and benefits.

Servizi

Worldwide experience

Career development opportunities

Team member discounts and promotions

Competenze

• Previous experience in similar roles within hotel chains or related industries is highly valuable.
• Fluency in the local language; knowledge of English is highly advantageous.
• Ability to work independently and as part of a team.

Mansioni

• Provide excellent customer service that promotes satisfaction.
• Maintain direct contact with guests during key moments.
• Communicate effectively with kitchen staff.

Conoscenze

Customer service focus

Effective communication skills

Attention to detail

Sales orientation

Formazione

Vocational training in hospitality or F&B

Strumenti

Microsoft Office

POS systems

Descrizione del lavoro

What will be your mission?

As a Waiter / Waitress, you will be responsible for taking orders and delivering food and beverages to our customers, providing an excellent overall guest experience. What will you do?

• Provide excellent customer service that promotes satisfaction.
• Welcome and acknowledge all guests according to company standards.
• Maintain direct and frequent contact with guests, especially during key moments such as breakfast, lunch, dinner, and events like banquets and coffee breaks.
• Demonstrate excellent knowledge of frequent guests, paying attention to their preferences.
• Be aware of and offer the different products and services available at the hotel’s restaurant.
• Review daily specials and menu changes with the F&B team.
• Handle restaurant reservations.
• Communicate effectively with kitchen staff to ensure orders are accurate and promptly delivered.
• Set up and clean tables in the restaurant and meeting rooms as required.
• Follow processes related to product setup, quality, and service according to brand standards.
• Deliver checks and process bill payments using the point-of-sale system, handling cash, credit, and debit cards.
• Identify opportunities to increase F&B department income through upselling.
• Ensure all F&B outlets are clean, neat, and ready to accept guests.
• Follow health regulations and customer service guidelines.

What are we looking for?

• Previous experience in similar roles within hotel chains or related industries is highly valuable.
• Vocational training in hospitality or F&B.
• Fluency in the local language; knowledge of English is highly advantageous.
• Working knowledge of software programs like Microsoft Office and POS systems.
• Customer service focus.
• Active listening and effective communication skills.
• Attention to detail.
• Sales orientation.
• Ability to work independently and as part of a team.

Why choose us?

At Minor Hotels Europe & Americas, we are committed to shaping exciting careers worldwide and fostering cross-cultural experiences. Our journey is fueled by passionate teams and offers inspiring benefits such as:

• Worldwide experience with a diversity of 150 nationalities.
• Career development opportunities with national and international challenges.
• Training programs to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Recognition programs like Memorable Dates.
• Contributing to sustainability and volunteering initiatives.
• Team member discounts and promotions in our hotels globally, plus exclusive benefits through our loyalty program.