Waiter/Waitress - Anantara Palazzo Naiadi Rome Hotel

JR Italy; Latina; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

An established industry player in the hospitality sector is seeking a dedicated Waiter/Waitress to enhance guest experiences. In this role, you will provide exceptional customer service, manage restaurant reservations, and ensure that all dining areas are clean and welcoming. With a focus on upselling and effective communication with kitchen staff, you'll play a crucial part in delivering memorable dining experiences. Join a diverse team and enjoy career development opportunities along with exclusive benefits, making this position an exciting step in your hospitality career.

Servizi

Worldwide Experience

Career Development Opportunities

Wide Range of Training Programs

Wellbeing Initiatives

Recognition Programs

Team Member Rates and Promotions

Competenze

• Previous experience in similar roles within hotel chains or related industries is highly valuable.
• Fluency in the local language and knowledge of English is highly desirable.

Mansioni

• Provide excellent customer service that promotes satisfaction.
• Communicate effectively with the Kitchen Staff to ensure orders are accurate.

Conoscenze

Customer Service

Active Listening

Effective Communication

Sales Orientation

Attention to Detail

Formazione

Vocational Training in Hospitality/F&B

Strumenti

Microsoft Office

Point of Sale (POS) System

Descrizione del lavoro

Job Description:

What will be your mission?

As Waiter/Waitress, you will be responsible for taking orders and delivering food and beverages to our customers, providing an excellent overall guest experience.

What will you do?

• Provide excellent customer service that promotes satisfaction.
• Welcome and acknowledge all guests according to company standards.
• Maintain direct and frequent contact with guests, especially during key moments like breakfast, lunch, dinner, and events or meetings (banqueting, coffee breaks, etc.).
• Demonstrate excellent knowledge of frequent guests, paying attention to their preferences.
• Be aware of and offer the different products and services available at the hotel’s restaurant.
• Review daily specials and menu changes with the F&B team.
• Handle restaurant reservations.
• Communicate effectively with the Kitchen Staff to ensure orders are accurate and delivered promptly.
• Set up and clean tables in the restaurant and meeting rooms as required.
• Follow processes and procedures related to product setup, quality, and service according to brand standards.
• Deliver checks and process bill payments using the point-of-sale system, handling money, and processing credit and debit cards.
• Identify opportunities to increase F&B Department income through upselling.
• Ensure all F&B outlets are clean, neat, and ready to accept guests.
• Follow all health regulations and customer service guidelines.

What are we looking for?

• Previous experience in similar roles within hotel chains or related industries is highly valuable.
• Vocational training in hospitality/F&B.
• Fluency in the local language and knowledge of English is highly desirable.
• Working knowledge of computer software (Microsoft Office, POS, etc.).
• Customer service focus.
• Active listening and effective communication skills.
• Attention to detail.
• Sales orientation.
• Ability to work independently and as part of a team.

Why choose us?

At Minor Hotels Europe & Americas, we are committed to shaping exciting careers worldwide and fostering cross-cultural experiences. Our journey is fueled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities with national and international challenges.
• Wide range of training programs to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Recognition programs, including Memorable Dates.
• Contributing to our sustainability and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels worldwide and exclusive benefits through our loyalty program.