VIP Relationship Manager

Bybit; Vercelli; Remoto; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A cryptocurrency exchange is seeking a VIP Relationship Manager to enhance customer experience and manage a portfolio of global VIP clients. The ideal candidate has 4-7 years of experience in sales and client services within the financial sector and is proficient in French. Responsibilities include client acquisition, relationship management, and behavior analysis. This role offers a remote working environment.

Competenze

• 4-7 years working experience in sales and client services.
• Experience with international financial clients.
• Client portfolio includes institutional and high net-worth individuals.

Mansioni

• Perform client acquisition and manage relationships with VIP clients.
• Enhance relationships through frequent communication.
• Analyze client behavior and prepare analysis reports.

Conoscenze

Sales experience

Client relationship management

Communication skills

Ability to work under pressure

Multitasking skills

Proficient in French

Descrizione del lavoro

VIP Relationship Manager (Crypto)

Location : France (Remote) We are looking for an enthusiastic RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (France).

Responsibilities : Perform client acquisition and strong relationship management with a portfolio of global VIP clients; Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication; Building key customer service processes and systems, formulating management rules, and tracking the status of key customers; Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports; Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications : At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.; Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.; Experience working in trading platforms or exchanges is highly advantageous; Strong communication and written skills; Proficient in French (written and spoken); Able to work under pressure and tight deadlines while maintaining good multi-tasking skills