VIP Relationship Manager

Bybit; Varese; Remoto; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading cryptocurrency firm is seeking a VIP Relationship Manager to enhance client experience and loyalty. The role involves managing global VIP clients, building strong relationships, and analyzing client needs. Ideal candidates have 4-7 years in sales or client services within the financial sector and are proficient in French. This position offers a remote work arrangement.

Competenze

• 4-7 years of experience in sales and client services in financial sectors.
• Experience with institutional clients and high net-worth individuals.
• Experience in trading platforms or exchanges is highly advantageous.

Mansioni

• Perform client acquisition and manage VIP client relationships.
• Build rapport and enhance relationships through sustained communication.
• Analyze clients' behavior and prepare key analysis reports.

Conoscenze

Strong communication skills

Client relationship management

Multi-tasking abilities

Proficient in French

Descrizione del lavoro

VIP Relationship Manager (Crypto)

Location : France (Remote) We are looking for an enthusiastic RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (France).

Responsibilities : Perform client acquisition and strong relationship management with a portfolio of global VIP clients; Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication; Building key customer service processes and systems, formulating management rules, and tracking the status of key customers; Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports; Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications : At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.; Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.; Experience working in trading platforms or exchanges is highly advantageous; Strong communication and written skills; Proficient in French (written and spoken); Able to work under pressure and tight deadlines while maintaining good multi-tasking skills