Vip Relationship Manager

Bybit; Udine; Remoto; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading cryptocurrency platform is seeking a VIP Relationship Manager to enhance customer experience and loyalty. The role involves managing relationships with VIP clients, performing client acquisition, and working closely with various stakeholders to provide excellent service solutions. Proficiency in French and 4-7 years of relevant experience are required.

Competenze

• 4-7 years of experience in sales and client services with an international financial background.
• Experience dealing with institutional clients and high net-worth individuals.
• Proficiency in French is required.

Mansioni

• Perform client acquisition and manage relationships with VIP clients.
• Build rapport with existing clients through frequent communication.
• Analyze client behavior and prepare analysis reports.

Conoscenze

Strong communication skills

Client relationship management

Analytical skills

Descrizione del lavoro

VIP Relationship Manager (Crypto)

Location : France (Remote)

We are looking for an enthusiastic RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (France).

Responsibilities :

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications :

At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.;

Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;

Experience working in trading platforms or exchanges is highly advantageous;

Strong communication and written skills;

Proficient in French (written and spoken);

Able to work under pressure and tight deadlines while maintaining good multi-tasking skills