VIP Relationship Manager

Bybit; Terni; Remoto; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A global cryptocurrency exchange is looking for a VIP Relationship Manager to enhance customer experience and manage a portfolio of high-profile clients. The ideal candidate has 4-7 years of sales experience, is proficient in French, and has a background in financial services. This remote position requires strong communication skills and the ability to handle tight deadlines.

Competenze

• 4-7 years of experience in sales and client services.
• Experience with institutional clients and high net-worth individuals.
• Experience in trading platforms or exchanges is highly advantageous.

Mansioni

• Acquire and manage a portfolio of global VIP clients.
• Enhance relationships through sustained communication.
• Analyze clients' behavior and prepare key customer analysis reports.

Conoscenze

Client acquisition

Relationship management

Strong communication skills

Analysis of client behavior

Descrizione del lavoro

VIP Relationship Manager (Crypto)

Location : France (Remote) We are looking for an enthusiastic RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (France).

Responsibilities : Perform client acquisition and strong relationship management with a portfolio of global VIP clients; Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication; Building key customer service processes and systems, formulating management rules, and tracking the status of key customers; Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports; Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications : At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.; Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.; Experience working in trading platforms or exchanges is highly advantageous; Strong communication and written skills; Proficient in French (written and spoken); Able to work under pressure and tight deadlines while maintaining good multi-tasking skills