VIP Relationship Manager

Bybit; Pistoia; Remoto; EUR 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

A leading cryptocurrency platform is seeking a VIP Relationship Manager to enhance customer experience and foster client loyalty. This remote role involves managing a portfolio of global VIP clients, analyzing client behavior, and formulating effective service solutions. Candidates should have 4-7 years of experience in sales and client services, particularly within the financial sector, and be proficient in French.

Competenze

• 4-7 years of experience in sales and client services, preferably with an international financial background.
• Proficient in French (written and spoken).
• Experience with trading platforms or exchanges is advantageous.

Mansioni

• Perform client acquisition and manage relationships with VIP clients.
• Build rapport with existing clients through sustained communication.
• Develop key customer service processes and track the status of key clients.

Conoscenze

Client relationship management

Communication skills

Sales experience

Analytical skills

Descrizione del lavoro

VIP Relationship Manager (Crypto)

Location : France (Remote) We are looking for an enthusiastic RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (France).

Responsibilities : Perform client acquisition and strong relationship management with a portfolio of global VIP clients; Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication; Building key customer service processes and systems, formulating management rules, and tracking the status of key customers; Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports; Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications : At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.; Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.; Experience working in trading platforms or exchanges is highly advantageous; Strong communication and written skills; Proficient in French (written and spoken); Able to work under pressure and tight deadlines while maintaining good multi-tasking skills