Vip Relationship Manager

Bybit; Monza; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading cryptocurrency exchange is seeking a VIP Relationship Manager to serve as the primary point of contact for enhancing customer experience and fostering loyalty. The ideal candidate will have 4-7 years of experience in sales and client services within finance, strong communication skills, and proficiency in French. This role involves managing a portfolio of VIP clients and collaborating with various stakeholders to provide optimal solutions.

Competenze

• 4-7 years of experience in sales and client services within an international financial background.
• Experience managing client portfolios.
• Strong communication and written skills.
• Proficient in French (written and spoken).
• Ability to work under pressure and tight deadlines.

Mansioni

• Perform client acquisition and manage relationships with a portfolio of global VIP clients.
• Build rapport and expand relationships with existing clients through frequent communication.
• Develop customer service processes and systems.
• Analyze client behavior and prepare analysis reports.
• Liaise with stakeholders to provide optimal service solutions.

Descrizione del lavoro

VIP Relationship Manager (Crypto)

Location : France (Remote)

We are looking for an enthusiastic RM to join our Client Service function and serve as the primary point of contact to enhance customer experience, foster client loyalty, and drive business success in the region (France).

Responsibilities :

1. Perform client acquisition and manage relationships with a portfolio of global VIP clients;
2. Build rapport and expand relationships with existing clients through frequent and sustained communication;
3. Develop key customer service processes and systems, formulate management rules, and track the status of key customers;
4. Analyze client behavior, identify unspoken needs, and prepare key customer analysis reports;
5. Liaise with various stakeholders from different departments to provide optimal service solutions and experiences.

Qualifications :

1. At least 4-7 years of experience in sales and client services within an international financial background such as banking or investments;
2. Experience managing client portfolios including institutional clients, high-net-worth individuals, private bank customers, brokers, futures institutions, or commercial banks;
3. Experience working with trading platforms or exchanges is highly advantageous;
4. Strong communication and written skills;
5. Proficient in French (written and spoken);
6. Ability to work under pressure and tight deadlines while maintaining good multi-tasking skills.