VIP Account Manager

TN Italy; Roma; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

Join a leading online platform in the iGaming and crypto space as a VIP Manager. This dynamic role involves building strong relationships with VIP players, ensuring their needs are met, and providing exceptional customer experiences. Collaborate with internal teams to create tailored offers and analyze player behavior to enhance engagement. Enjoy a supportive work environment with opportunities for professional growth and a competitive salary. Be part of an innovative industry and contribute to memorable experiences for players.

Servizi

Dynamic work environment

Opportunities for professional growth

Competitive salary

Performance-based incentives

Competenze

• Proven experience in customer-focused roles, especially in iGaming.
• Strong interpersonal skills and passion for customer experience.

Mansioni

• Build and maintain relationships with VIP players to meet their needs.
• Design personalized loyalty programs to enhance player engagement.

Conoscenze

Customer Relationship Management

Interpersonal Skills

Organizational Skills

Analytical Skills

Multitasking

Fluency in English

Formazione

Experience in iGaming or Online Gaming

Strumenti

Intercom

Discord

CRM Systems

Descrizione del lavoro

Social network you want to login/join with:

Gamdom is home to thousands of betting options for bothsportsandcasinoplayers to wager on. Since 2016, we have been steadily growing to provide more than just casino games and sports betting events to enjoy; With us, you can enjoy unique bonuses and earn massive rewards simultaneously. Discover all the rewarding features Gamdom can offer you below.

Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. As we grow, we are committed to providing an exceptional level of service and unique rewards for our VIP players. Join us as a VIP Manager and play a key role in shaping these experiences.

Key Responsibilities

Relationship Management:

• Build and maintain strong relationships with VIP players, ensuring their needs are understood and consistently met.

Primary Point of Contact:

• Serve as the dedicated liaison for VIP players, addressing inquiries and providing customized solutions through platforms like Intercom, Discord, and email.

Loyalty & Rewards:

• Design and execute personalized loyalty programs, promotions, and rewards to enhance player satisfaction and engagement.

Collaboration with Internal Teams:

• Work closely with marketing, promotions, and support teams to curate exclusive offers and experiences tailored for VIP players.
• Analyze player behavior and performance metrics to identify trends, develop targeted engagement strategies, and align offerings with individual preferences.
• Anticipate and address player concerns promptly, delivering effective solutions to maintain trust and ensure an exceptional gaming experience.

What We're Looking For

• Proven experience in a customer-focused role, preferably within the iGaming or online gaming industry.
• Strong interpersonal skills with a passion for delivering top-tier customer experiences.
• Exceptional organizational skills and the ability to multitask in a fast-paced environment.
• Familiarity with platforms like Intercom, Discord, and CRM systems is a plus.
• Analytical mindset with the ability to use data to drive decisions.
• Fluent in English; additional languages are a plus.

What We Offer

• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• Competitive salary and performance-based incentives.
• The chance to work with a passionate team in an innovative industry.

Join Us!

Become a vital part of delivering memorable experiences for our VIP players. Apply now to be part of Gamdom’s exciting journey in the iGaming and crypto space!