Vip Account Manager

GIMO Global Interactive Marketing Online Ltd; Napoli; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading independent marketing agency in the iGaming industry is seeking a VIP Account Manager to manage and enhance its VIP Italian customer base. This role focuses on customer satisfaction, account retention, and growing account value through strategic support and promotions. Applicants should possess excellent communication skills in Italian and experience in the gaming sector.

Servizi

Hybrid working (2 days remote, 3 days in office)

Work from abroad up to 4 weeks/year

End-of-year discretionary bonus

Pension scheme

Private health insurance

Pizza and drinks every Friday

Learning and development programs

Competenze

• Experience as VIP Customer Executive in the iGaming industry.
• Strong organizational and prioritization skills.
• Proficiency in English communication.

Mansioni

• Manage VIP Italian customer base focusing on account growth and retention.
• Create tailored promotional offers for VIP clients and analyze campaign performance.
• Liaise with internal departments to ensure superior customer service.

Conoscenze

Italian communication skills

Relationship building

Analytical skills

Descrizione del lavoro

Global Interactive Marketing Online (GIMO) is a London-based leading independent marketing agency and software developer within the iGaming industry. GIMO works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST.

About NetBet Brand :

Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to multiple languages across all its registered markets, thousands of industry-leading casino games, and daily sports events, NetBet has evolved into one of the world’s favourite online gaming brands. NetBet provides users with a friendly environment, total security, and reliable navigation. Its features are recognised by flagship organisations specialising in regulating and controlling online gaming sites. To enrich player trust and protection, NetBet holds several gaming licences from across the world including MGA, UK, Mexico, Denmark, Greece, France, Romania, and Italy. This ensures compliance with each jurisdiction's rules and regulations and guarantees quality service. Customer support is available via email, chat, and phone for any betting-related inquiries.

Role :

Working within our VIP management department, the main purpose of this role is to manage the growing VIP Italian customer base. The focus is on account growth, retention, customer satisfaction, and maximizing lifetime value through account needs, support, loyalty, and risk management.

Duties and Responsibilities :

Account Managers respond to and initiate contact with players via phone, email, and WhatsApp, and occasionally host in-person client entertainment days to deliver top-tier service.

This role requires working occasional non-office hours (evenings and weekends) depending on VIP client needs.

VIP Account Managers serve as the primary contact for VIPs, liaising with internal departments to address technical, financial, or feedback issues to ensure superior customer service.

Daily tasks include creating tailored promotional offers for VIP clients, analyzing campaign performance, and reporting results.

Participation in weekly and monthly team meetings is required to share insights on VIP market trends and player experiences, contributing to brand success.

Person Specifications :

Experience as a VIP Customer Executive within the iGaming or online casino industry.

Excellent Italian communication skills, both verbal and written.

Proficiency in English communication.

Ability to build strong relationships with customers.

Experience in the gaming or gambling industry.

Sales and account management experience (desirable).

Ability to understand customer needs and respond effectively.

Strong organizational and prioritization skills.

Good with numbers and identifying trends/patterns.

Ability to work with multiple systems and learn quickly.

Enjoys challenges and finding solutions to customer queries and problems.

Benefits include:

• Hybrid working (2 days remote, 3 days in office)
• Work from abroad up to 4 weeks/year
• End-of-year discretionary bonus
• Pension scheme
• Private health insurance
• Pizza and drinks every Friday
• Learning and development programs

Additional benefits are available and will be discussed upon successful application. These benefits are applicable to UK-based candidates.

GIMO is committed to equality of opportunity and encourages applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy, race, religion, or belief, marriage, and civil partnerships.

Personal data are processed in accordance with EU and UK GDPR and our Privacy Policy, available here. CVs are retained for 12 months, and we may contact you regarding other suitable roles during this period.