Villa Manager

Mandarin Oriental (Switzerland) SA; Villa di Chiavenna; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A luxury hotel group is seeking a Villa Manager to oversee service delivery at The Cliff, ensuring guests' expectations are met. The role requires strong interpersonal skills, problem-solving abilities, and the capacity to work in a fast-paced environment. The ideal candidate is highly responsible, reliable, and proficient in English. This position comes with a competitive salary, health benefits, and complimentary accommodation.

Servizi

Competitive salary and benefits packages

Free accommodation and meals

Health & Colleague Wellness programmes

Annual Leave and Public Holidays

MOstay programme for complimentary nights

Competenze

• Strong interpersonal and problem-solving abilities.
• Works well under pressure in a fast-paced environment.
• Ability to focus attention on guest needs, always remaining calm and courteous.

Mansioni

• Ensure the Cliff service delivery meets or exceeds guests’ expectations.
• Anticipate guests’ needs.
• Deliver personalized express Check-In and Check-Out services.
• Promote inter-hotel sales and in-house facilities.
• Communicate guests’ special requests to relevant departments.
• Maintain The Cliff facilities in impeccable condition.
• Handle Guests’ complaints.
• Prepare monthly reports including staff control and F&B control.

Conoscenze

Strong interpersonal and problem-solving abilities

Excellent Hotel product knowledge

Highly responsible & reliable

Ability to work well under pressure

Ability to work cohesively as part of the team

Ability to focus on guest needs

English language skills

Descrizione del lavoro

Overview

• Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional
• Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences
• Mandarin Oriental, Sanya is the first venture of Mandarin Oriental Hotel Group in China, extending the Group’s luxury and lifestyle retreat concept designed for seasoned international travellers in search of tranquillity and the utmost in relaxation and luxury
• The resort enjoys the tranquillity of a 1.2 km nationally protected coral bay and is spread out over 12 hectares of lush tropical bloom overlooking the warm, soothing waters of the South China Sea
• 12万平方米的热带雨林中，独享1.2千米的珊瑚海滩。热带植物郁郁葱葱，俯瞰南中国温暖舒缓的海水。

About the job

• Based at the Mandarin Oriental, Sanya within the Front Office Department in Sanya, the Villa Manger is responsible for The Cliff, providing service that is in line with guests’ expectations and Mandarin Oriental LQE, and supervising for promptness and accuracy the fulfilment of guests’ requests. Report to Front Office Manager
• you will be responsible for the following duties:
• Ensure the Cliff service delivery is special and meets or exceeds guests’ expectations
• Anticipate guests’ needs
• Deliver personalized express Check-In and Check-Out services
• Promotes inter-hotel sales and in-house facilities
• Ensure the Food and Beverage service is in accordance with the standards and procedures of the Mandarin Oriental Hotel
• Communicate to relevant departments guests’ special requests for the coordination
• Ensure all facilities in The Cliff should be present impeccably maintained, comfortable and safe environment
• Receive and handle The Cliff Guests’ complaints
• Preparing reports monthly, including staff control, F&B control and sales

We expect from you

• Strong interpersonal and problem-solving abilities
• Excellent Hotel product knowledge
• Highly responsible & reliable
• Works well under pressure in a fast-paced environment
• Ability to work cohesively as part of the team
• Ability to focus attention on guest needs, always remaining calm and courteous
• English language skills

Learning & Development

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally
• A competitive salary and benefits packages 具有竞争力的薪资及福利
• Annual Leave and Public Holidays 带薪年假及公共假期
• Free accommodation and meals 免费的宿舍住宿及工作餐