VIE Milan - Support function H / F

Crédit Agricole Group; Varese; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A major financial services organization located in Varese is seeking an IT Support professional for the Amundi Investment Platform. The role focuses on user support, managing application demands, and training staff. Candidates should possess strong skills in user support and application management. This position involves collaboration with various business units to deliver quality IT services and improve local applications.

Competenze

• Experience in providing user support and training.
• Ability to manage and interface applications.
• Familiarity with global and local business processes.

Mansioni

• Provide Level 1 support on the Amundi Investment Platform.
• Collaborate with business lines and IT Teams for user support.
• Participate in global deployment of applications.

Conoscenze

User support

Application management

Training

Interfacing applications

Descrizione del lavoro

The candidate will provide support for the Amundi Investment Platform and be part of the Milan Support Team, which is composed of 5 people (3 Italians and 2 French).

Activities of the Milan IT Support Team :

• Managing user demands and supporting a wide range of applications running on the global Amundi Investment Platform (Front Office, Trading, Middle Office, Risk, Compliance), Finance, Repository, etc.
• Improvement of local applications to meet specific local needs
• Interfacing global and local applications

The candidate will work at Level 1 for the Amundi Investment Platform, providing user support, training on global systems, participating in the overall deployment of applications, and contributing to the development of small local applications if needed.

Main functions :

• Provide Level 1 support on the Amundi Investment Platform
• Work closely with Milan business lines (Portfolio Managers, Middle Office, Reporting, etc.) and IT Teams to provide L1 support
• Support users in implementing business processes or changes in applications
• Participate in global deployment of applications (UAT, Go-live follow-up)
• Train users as necessary