Vice Store Manager milano

Nestle; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Une entreprise mondiale de café premium recherche un Assistente Floor Manager pour sa boutique à Milan. Dans ce rôle, vous serez responsable des opérations de vente, de la gestion de l'équipe et de l'expérience client. Ce poste exige une forte orientation commerciale et le désir de motiver les autres à atteindre des performances de vente optimales.

Competenze

• 2-3 ans d'expérience en ventes directes.
• Expérience en gestion de performance d'équipe (formation, mentoring).

Mansioni

• Assister le Floor Manager à atteindre les cibles de vente.
• Coordonner les opérations de service client quotidien.
• Optimiser les ressources du magasin pour garantir une expérience client exceptionnelle.

Conoscenze

Orienté client

Gestion d'équipe

Descrizione del lavoro

The Nespresso story begins with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee.

• Position Snapshot
• Permanent Contract
• Full Time
• 2 / 3 years of experience in direct customer sales
• Experience in team performance management (training, mentoring, and feedback)
• Position Summary

The Assistant Floor Manager assists the Boutique Floor Manager in reaching sales/profit targets and reinforces customer loyalty by providing an outstanding customer experience. He/she will be responsible for executing the sales strategy, managing boutique operations, ensuring compliance, and acting as a deputy to the Floor Manager in their absence.

• A day in the life of...
• Lead Sales and Service in Boutique
• Coordinate daily customer service operations to achieve sales and profitability targets
• Act as a role model in customer management (sales and service)
• Support the Floor Manager in assigning daily targets to the Coffee Specialist and help improve their sales performance
• Optimize boutique resources to ensure coverage of activities such as welcoming, tasting, stock management, and visual merchandising
• Support the team in providing an outstanding customer experience to ensure client loyalty
• Create action plans to increase team performance and service quality
• Manage back-office operations following local and global boutique guidelines and procedures, ensuring consistency and compliance
• Align the team on boutique and individual performance metrics (KPIs)
• Support individual development through ongoing training, feedback, and mentoring

What will make you successful:

• Business and customer-oriented
• Passion and interest in Nespresso products and coffee
• Create a climate of trust where people are motivated to do their best