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Client:
Parexel
Location:
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
3ad8c0e00bb7
Job Views:
4
Posted:
06.05.2025
Expiry Date:
20.06.2025
Job Description:
When our values align, there's no limit to what we can achieve.
Parexel FSP has an exciting opportunity for a Vendor Start-up Manager to join our dedicated team, based in the UK, Ireland, Italy, Serbia, or Romania.
Job Summary:
The VSM ensures flawless and accelerated vendor service delivery during trial start-up, supports implementation of category strategies, standardizes services, and ensures compliance throughout the study lifecycle. The role involves proactive risk assessment and contingency planning to de-risk study start-up and beyond.
This position is category-aligned, focusing on managing IRT services and vendors.
Key Responsibilities:
- Review vendor and category-specific protocol sections, leveraging vendor expertise in refining specifications.
- Contribute to the development of the Study Specification Worksheet (SSW) for bid facilitation and vendor selection.
- Review quotes and proposals with procurement and vendors; support contract negotiations if needed.
- Review vendor budgets, control costs, reconcile invoices, and close POs.
- Provide study demands to VCE to support program overview.
- Ensure all submission documents are provided by vendors for participating countries.
- Collaborate with trial and monitoring teams to understand site requirements.
- Share changes to country and site plans with vendors and VCE; support contract amendments with procurement.
- Optimize study start-up processes for timely site readiness.
- Ensure vendor service excellence, meeting quality and service standards.
- Act as escalation point for vendor queries.
- Create and maintain vendor risk maps with contingency plans.
- Follow-up on vendor-related risks and issues with countries and hubs.
- Document vendor performance issues and implement corrective actions; escalate as needed.
- Conduct root cause analysis of performance issues and identify trends.
- Support the implementation of standards, templates, tools, and processes for vendors.
- Assist in practice improvement projects and learning initiatives.
- Collaborate across departments for vendor qualification data.
- Review and approve invoices.
- Develop and support training materials with vendors.
Skills:
- Strategic thinking, organizational knowledge, advanced planning, and project management skills.
- Strong partnering, problem-solving, negotiation, and conflict resolution skills.
- Excellent communication skills in English.
Knowledge & Experience:
- Over 3 years of experience in clinical operations and vendor management.
- Knowledge of GxP and ICH regulations.
- Experience with clinical trial design and supplier requirements mapping.
- Experience managing Patient Recruitment and Retention vendors/services.
- Leadership in supplier relationship management.
- Partnering across divisions with internal and external stakeholders.
- Skills in root cause analysis, problem solving, and solution development.
- Understanding of key milestones and vendor readiness impacts.
- Experience in outsourcing, contracting, and sourcing clinical services, especially with IRT vendors.
- Category expertise, ideally in global equipment supply or radiation, though not mandatory.