Valet / Guest Services Attendant - Splendido, a Belmond Hotel

TN Italy; Portofino; In loco; EUR 20.000 - 30.000; Tempo pieno

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Join an esteemed hotel in the heart of Portofino as a Valet / Guest Services Attendant. This role offers a unique opportunity to provide exceptional service in a luxurious setting, ensuring guests feel welcomed and valued. As part of a dedicated team, you will manage valet operations, assist guests with their needs, and contribute to a culture of excellence. With a seasonal contract and potential for ongoing collaboration, this position is perfect for those passionate about hospitality and looking to grow their careers in a prestigious environment.

Servizi

Accommodation in staff house

Monthly welfare incentive

Bus ticket for contract period

Discovering Belmond programme

Competenze

• Previous experience in 5-star hotels is essential.
• Passion for service and ambition to grow professionally.

Mansioni

• Manage valet operations and greet guests upon arrival.
• Coordinate with reception and assist with guest requests.

Conoscenze

Fluent in English

Fluent in Italian

Knowledge of hotel management software

Effective communication

Ability to work in a team

Strumenti

Infor HMS

Microsoft Suite

Descrizione del lavoro

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Valet / Guest Services Attendant - Splendido, a Belmond Hotel, Portofino

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Client:

Location:

Job Category:

Hospitality

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EU work permit required:

Yes

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Job Reference:

7cc5ab3c6877

Job Views:

1

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.

Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

We are looking for a Valet / Guest Services Attendant for the next season to join our Front of House team.

The ideal candidate is passionate about hospitality and comfortable with challenges. He/She is willing to provide authentic and luxury experiences, demonstrating care, confidence, curiosity and community.

Reports to Front Office Manager.

• Deal with all Valets operations (greeting guests and escorting them to reception; drive and park cars and shuttles, manage arrivals and departures) according to Belmond policies, procedures and compliance with our code of conduct.
• Coordinate with reception and concierge
• Assist with all guest’s requests

Requirements

• Fluent in English and Italian; a third language preferred
• Previous work experience in the same position in 5 stars hotels
• Knowledge of hotel management software such as Infor HMS or others, Microsoft suite
• Passion for service and ambition to grow professionally

Other requirements:

• Effective and punctual written and verbal communication in order to update relevant colleagues and department.
• He/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself.
• He/she should be accurate and precise in all duties and checks carried out. He/she demonstrates a sense of urgency and take ownership of one’s tasks and responsibilities.
• He/she deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressurised situations.

Belmond and you:

• We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 4, Valet
• Start date: May 2025 to End date: November 2025, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path.
• Monthly gross salary as by CCNL + increase based on seniority and skill level, separate payslip for 13°,14° and TFR
• Monthly welfare incentive based on quality goals + welcome bonus
• Accomodation in our staff house including breakfast
• Bus ticket as benefit for the contract period; staff cantine
• Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages

About Belmond:

• Belmond has been a pioneer of exceptional luxury travel since 1976.Its portfolio extends across 24 countries with46remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service.We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
• Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.
• Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.