Vacancies Technical Assistant

AkzoNobel Corporate; Novara; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading paints and coatings company in Italy is looking for a technical support professional to provide expertise on company products while managing customer relations and resolving issues. The ideal candidate should have 3-5 years of experience in a technical support role within the Paints & Coatings industry and possess a minimum Bachelor's degree. This full-time position offers a unique opportunity to engage with customers and contribute to the sales process.

Competenze

• 3-5 years of work experience in technical services and support.
• Experience in Paints & Coatings industry or any B2B environment.

Mansioni

• Provide total technical support to customers.
• Analyze product-related issues and perform laboratory analysis when needed.
• Manage complex customer complaints.
• Gather customer needs in cooperation with Sales & Marketing.
• Participate in key phases of the sales process.
• Prevent and solve technical problems at existing customers.
• Use reporting tools and update customer databases.
• Deliver progress reports and monitor market trends.
• Promote the company's reputation and develop long-term customer relationships.

Conoscenze

Problem solving

Stakeholder management

Creating value propositions

Communication and presentation

Commercial and business acumen

Basic understanding of financial concepts

Formazione

Bachelor Degree in chemical engineering, chemistry or related field

Master of Science in related field or business administration

Descrizione del lavoro

About AkzoNobel

Since 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including Dulux International Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. Its what youd expect from a pioneering and long-established paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Lets paint the future together.

For more information please visit

2024 Akzo Nobel N.V. All rights reserved.

Job Purpose

Location : Triveneto

The purpose of this role is to provide technical support and training on the use and application of company products services equipment and documentation in acquiring new business and in maintaining existing customers.

Key Activities & Responsibilities

• Provide total technical support to customers.
• Problem solving. Analyzes product-related issues including on-site analysis and actuations. Performs laboratory analysis of the issues when needed. Communicates with RS Lab and / or Quality Control department to stablish corrective actions.
• Manage complex customer complaints.
• Gather customer needs and requirements in cooperation with Sales & Marketing organization to help build the customer strategy plans.
• Actively participate in key phases of the sales process to prospects.
• Proactively prevent and solve problems of a technical nature occurring at existing customers.
• Attend the testing process as well as the implementation of new products and technologies.
• Develop and maintains relationships with customer technical staff in order to keep and to extend the business.
• Use reporting tools as CRM up-dates the key customers databases with valid accurate and complete information (visits reports action reports cases regulatory requests)
• Deliver periodical progress reports proactively submit information regarding trends within the market and provide recommendations regarding the improvements in the approach to the market.
• Monitor competitive activities at customers facilities.
• Promote the positive company reputation and develops long-term relations with customers. Hold and defend the values of the company.
• Get familiar with all the applicable corporate as well as site policies / procedures with regard to personal behavior / HSE standards and acts in compliance with all their regulations

Job Requirements

Education

• Knowledge & Work Experience Paints & Coatings industry any B2B industry environment customer / segment profiling 3-5 years of work experience in technical services and support
• Minimum Bachelor Degree in chemical engineering chemistry or related field. Masters of Science in related field and / or business administration will be a strong preference

Skills

• Problem solving
• stakeholder management
• creating value propositions
• communication and presentation
• commercial and business acumen
• basic understanding of financial concepts related to sales and cost to serve

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.

Requisition ID : 48124

Key Skills

Public Health,Proofreading,Computer Operation,Mediation Experience,Phlebotomy,Instructional Design,Project Leadership,Customer Support,Specimen Collection / Processing,Cataloging,Remedy,Research Laboratory Experience

Employment Type : Full Time

Experience : years

Vacancy : 1