User CRM Operations Manager (Buyer)

Jordan martorell s.l.; Perugia; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading international e-commerce platform in Italy is seeking a talented CRM Manager to enhance user engagement and drive activity. This role involves crafting and implementing user-centric CRM strategies across various channels. The ideal candidate should have a Bachelor's degree and at least 5 years of experience. Fluency in English and Spanish is required. This role offers an exciting opportunity to shape the e-commerce landscape in a dynamic environment.

Competenze

• Minimum 5 years of experience in operational roles.
• Clear understanding of e-commerce industry or platform user operations.
• Familiarity with user operation strategies.

Mansioni

• Develop and execute user growth CRM plans.
• Analyze user behavior data for strategic recommendations.
• Monitor market trends and competitive analysis.

Conoscenze

User behavior analysis

CRM strategy development

Fluent in English

Fluent in Spanish

Data analysis

Formazione

Bachelor's degree

Descrizione del lavoro

• Join Alibaba Group and Make an Impact on Italy’s E-commerce Landscape! ?

We are looking for a talented and strategic CRM Manager to enhance user engagement and drive activity in our international e-commerce platform. This role is key to achieving our ambitious growth and operational targets, leveraging innovative strategies, data insights, and strong collaboration with cross-functional teams.

Why This Role is Exciting :

As a CRM Manager, you'll play a pivotal role in crafting and implementing user-centric CRM strategies across multiple channels, such as push notifications and email. You'll be responsible for understanding user behavior, creating tailored plans, and balancing business objectives with a seamless user experience. This position offers an exciting opportunity to work at the intersection of technology, data, and user engagement in a dynamic international environment.

Key Responsibilities :

Key Responsibilities :

• Responsible for CRM strategy operations, utilizing channels such as PUSH notifications and EDM to enhance user activeness, reach the DAU target.
• Analyze user behavior data, formulate and execute user growth CRM plans to ensure business OKR is met.
• Insight into the user life cycle, traffic scheduling and distribution based on refined scenario-based requirements, and the establishment of a complete user access strategy system.
• Cooperate with product-campaign-monetization teams closely, summarize the requests, output strategy, balance the business target and user experiences, data verification efficiency, continuously iteration.
• Monitor market trends, conduct competitive analysis, and provide strategic recommendations for product optimization and business development.

Qualifications :

1. Bachelor's degree with 5 years' experience in operational roles.

2. Fluent written and spoken English and Spanish as working language.

3. Clear understanding of oversee e-commerce industry or platform user operation is preferred.

4. Familiarity with user operation strategies and data analysis skills to identify user needs and behavior patterns from data.

Please, send us the CV in English!

Let's shape the e-commerce landscape together!

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