User CRM Operations Manager (Buyer)

Jordan martorell s.l.; Palermo; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce company in Italy is seeking a skilled CRM Manager to enhance user engagement and drive marketing activities. You will craft strategies using push notifications and emails, analyze user behavior, and collaborate with several teams. The ideal candidate has a Bachelor's degree and 5 years of operational experience, fluent in English and Spanish. Join us and make an impact in the e-commerce landscape!

Competenze

• 5 years' experience in operational roles.
• Fluent in written and spoken English and Spanish.
• Familiarity with the overseas e-commerce industry preferred.

Mansioni

• Responsible for CRM strategy operations using channels like PUSH notifications.
• Analyze user behavior data and formulate user growth CRM plans.
• Collaborate with product and campaign teams to develop strategies.

Conoscenze

CRM strategy operations

User behavior analysis

Data analysis skills

User operation strategies

Formazione

Bachelor's degree

Descrizione del lavoro

Join Alibaba Group and Make an Impact on Italy’s E-commerce Landscape!

We are looking for a talented and strategic CRM Manager to enhance user engagement and drive activity in our international e-commerce platform. This role is key to achieving our ambitious growth and operational targets, leveraging innovative strategies, data insights, and strong collaboration with cross-functional teams.

Why This Role is Exciting:

As a CRM Manager, you'll play a pivotal role in crafting and implementing user-centric CRM strategies across multiple channels, such as push notifications and email. You'll be responsible for understanding user behavior, creating tailored plans, and balancing business objectives with a seamless user experience. This position offers an exciting opportunity to work at the intersection of technology, data, and user engagement in a dynamic international environment.

Key Responsibilities:

• Responsible for CRM strategy operations, utilizing channels such as PUSH notifications and EDM to enhance user activeness, reach the DAU target.
• Analyze user behavior data, formulate and execute user growth CRM plans to ensure business OKR is met.
• Gain insight into the user lifecycle, traffic scheduling, and distribution based on refined scenario-based requirements, and establish a complete user access strategy system.
• Collaborate closely with product, campaign, and monetization teams to summarize requirements, develop strategies, balance business targets with user experience, verify data, and iterate continuously.
• Monitor market trends, conduct competitive analysis, and provide strategic recommendations for product optimization and business development.

Qualifications:

• Bachelor's degree with 5 years' experience in operational roles.
• Fluent in written and spoken English and Spanish.
• Understanding of the overseas e-commerce industry or platform user operations is preferred.
• Familiarity with user operation strategies and data analysis skills to identify user needs and behavior patterns from data.

Please send us your CV in English!

Let's shape the e-commerce landscape together!

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