User CRM Operations Manager (Buyer)

Jordan martorell s.l.; Padova; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce company in Padova, Italy, is looking for a strategic CRM Manager. This role entails enhancing user engagement through multi-channel CRM strategies and requires at least 5 years of operational experience, preferably within the e-commerce sector. Candidates must be fluent in English and Spanish. Join us to shape the future of online shopping!

Competenze

• 5 years of experience in operational roles.
• Fluent in English and Spanish.
• Preferred knowledge in e-commerce user operations.

Mansioni

• Develop and implement CRM strategies across channels.
• Analyze user behavior data for growth planning.
• Collaborate with cross-functional teams to meet business objectives.
• Monitor market trends and perform competitive analysis.

Conoscenze

User behavior analysis

CRM strategy development

Data analysis

Bilingual communication (English, Spanish)

Formazione

Bachelor's degree

Descrizione del lavoro

Join Alibaba Group and Make an Impact on Italy’s E-commerce Landscape!

We are looking for a talented and strategic CRM Manager to enhance user engagement and drive activity in our international e-commerce platform. This role is key to achieving our ambitious growth and operational targets, leveraging innovative strategies, data insights, and strong collaboration with cross-functional teams.

Why This Role is Exciting:

As a CRM Manager, you'll play a pivotal role in crafting and implementing user-centric CRM strategies across multiple channels, such as push notifications and email. You'll be responsible for understanding user behavior, creating tailored plans, and balancing business objectives with a seamless user experience. This position offers an exciting opportunity to work at the intersection of technology, data, and user engagement in a dynamic international environment.

Key Responsibilities:

• Responsible for CRM strategy operations, utilizing channels such as PUSH notifications and EDM to enhance user activeness, reach the DAU target.
• Analyze user behavior data, formulate and execute user growth CRM plans to ensure business OKR is met.
• Gain insight into the user life cycle, traffic scheduling, and distribution based on scenario-based requirements, and establish a comprehensive user access strategy system.
• Collaborate closely with product, campaign, and monetization teams to summarize requests, develop strategies, balance business targets and user experience, verify data, and iterate continuously.
• Monitor market trends, conduct competitive analysis, and provide strategic recommendations for product optimization and business development.

Qualifications:

• Bachelor's degree with 5 years of experience in operational roles.
• Fluent in written and spoken English and Spanish.
• Understanding of the overseas e-commerce industry or platform user operations is preferred.
• Familiarity with user operation strategies and data analysis skills to identify user needs and behavior patterns.

Please send us your CV in English!

Let's shape the e-commerce landscape together!

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