User CRM Operations Manager (Buyer)

Jordan martorell s.l.; Ferrara; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

An international e-commerce platform in Ferrara is seeking a CRM Manager to enhance user engagement through innovative strategies. In this role, you will be responsible for developing and executing CRM strategies across multiple channels, analyzing user behavior, and collaborating with cross-functional teams. Ideal candidates should have a Bachelor's degree and 5 years of operational experience, along with fluency in English and Spanish. This is an exciting opportunity to make an impact in a dynamic environment.

Competenze

• 5 years of experience in operational roles.
• Understanding of e-commerce industry preferred.
• Familiarity with user operation strategies.

Mansioni

• Craft and implement user-centric CRM strategies.
• Analyze user behavior data to enhance user engagement.
• Collaborate with product and campaign teams.
• Monitor market trends and provide strategic recommendations.

Conoscenze

User behavior analysis

CRM strategy development

Collaboration across teams

Competitive analysis

Fluency in English

Fluency in Spanish

Formazione

Bachelor's degree

Descrizione del lavoro

Join Alibaba Group and Make an Impact on Italy’s E-commerce Landscape!

We are looking for a talented and strategic CRM Manager to enhance user engagement and drive activity in our international e-commerce platform. This role is key to achieving our ambitious growth and operational targets, leveraging innovative strategies, data insights, and strong collaboration with cross-functional teams.

Why This Role is Exciting:

As a CRM Manager, you'll play a pivotal role in crafting and implementing user-centric CRM strategies across multiple channels, such as push notifications and email. You'll be responsible for understanding user behavior, creating tailored plans, and balancing business objectives with a seamless user experience. This position offers an exciting opportunity to work at the intersection of technology, data, and user engagement in a dynamic international environment.

Key Responsibilities:

• Responsible for CRM strategy operations, utilizing channels such as PUSH notifications and EDM to enhance user activeness, reach the DAU target.
• Analyze user behavior data, formulate and execute user growth CRM plans to ensure business OKR is met.
• Gain insight into the user life cycle, traffic scheduling, and distribution based on refined scenario-based requirements, and establish a complete user access strategy system.
• Collaborate closely with product, campaign, and monetization teams to summarize requirements, develop strategies, balance business targets and user experience, verify data, and iterate continuously.
• Monitor market trends, conduct competitive analysis, and provide strategic recommendations for product optimization and business development.

Qualifications:

• Bachelor's degree with 5 years of experience in operational roles.
• Fluent in written and spoken English and Spanish.
• Understanding of the oversee e-commerce industry or platform user operations is preferred.
• Familiarity with user operation strategies and data analysis skills to identify user needs and behavior patterns from data.

Please send us your CV in English!

Let's shape the e-commerce landscape together!

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