User CRM Operations Manager (Buyer)

Jordan martorell s.l.; Como; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce platform is looking for a strategic CRM Manager in Italy. In this role, you will enhance user engagement across various channels and drive activity on the international platform. The ideal candidate will have a Bachelor's degree and at least 5 years of experience in CRM operations, along with fluency in English and Spanish. This position offers a unique opportunity to shape user experiences in a dynamic environment.

Competenze

• Minimum of 5 years of experience in CRM or operational roles.
• Fluency in both English and Spanish is required.
• Experience in e-commerce user operations is preferred.

Mansioni

• Develop and implement user-centric CRM strategies.
• Analyze user behavior data to create tailored CRM plans.
• Collaborate with product and marketing teams to improve user experience.

Conoscenze

Data analysis

User engagement strategies

CRM operations

Collaboration with cross-functional teams

Formazione

Bachelor's degree

Descrizione del lavoro

Join Alibaba Group and Make an Impact on Italy’s E-commerce Landscape!

We are looking for a talented and strategic CRM Manager to enhance user engagement and drive activity in our international e-commerce platform. This role is key to achieving our ambitious growth and operational targets, leveraging innovative strategies, data insights, and strong collaboration with cross-functional teams.

Why This Role is Exciting:

As a CRM Manager, you'll play a pivotal role in crafting and implementing user-centric CRM strategies across multiple channels, such as push notifications and email. You'll be responsible for understanding user behavior, creating tailored plans, and balancing business objectives with a seamless user experience. This position offers an exciting opportunity to work at the intersection of technology, data, and user engagement in a dynamic international environment.

Key Responsibilities:

• Responsible for CRM strategy operations, utilizing channels such as PUSH notifications and EDM to enhance user activeness, reach the DAU target.
• Analyze user behavior data, formulate and execute user growth CRM plans to ensure business OKR is met.
• Develop insights into the user lifecycle, traffic scheduling, and distribution based on scenario-based requirements, and establish a comprehensive user access strategy system.
• Collaborate closely with product, campaign, and monetization teams; summarize requirements, develop strategies, balance business targets and user experience, verify data, and iterate continuously.
• Monitor market trends, conduct competitive analysis, and provide strategic recommendations for product optimization and business development.

Qualifications:

• Bachelor's degree with at least 5 years of experience in operational roles.
• Fluent in written and spoken English and Spanish.
• Understanding of the overseas e-commerce industry or platform user operations is preferred.
• Familiarity with user operation strategies and data analysis skills to identify user needs and behavior patterns from data.

Please send us your CV in English!

Let's shape the e-commerce landscape together!