User CRM Operations Manager (Buyer)

Jordan martorell s.l.; Biella; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce platform in Biella is looking for a strategic CRM Manager to enhance user engagement and drive activity. You will be responsible for implementing user-centric CRM strategies across various channels while analyzing user behavior and collaborating with product teams. The ideal candidate has a Bachelor's degree and 5 years of experience in operational roles, with fluency in English and Spanish.

Competenze

• 5 years' experience in operational roles in e-commerce.
• Strong understanding of user behavior analysis.
• Experience with CRM strategy operations.

Mansioni

• Develop and implement user-centric CRM strategies.
• Analyze user behavior data to ensure user growth.
• Collaborate with cross-functional teams for strategy balance.

Conoscenze

Data analysis

User engagement strategies

Cross-functional collaboration

Fluent in English

Fluent in Spanish

Formazione

Bachelor's degree

Descrizione del lavoro

Join Alibaba Group and Make an Impact on Italy’s E-commerce Landscape! ?

We are looking for a talented and strategic CRM Manager to enhance user engagement and drive activity in our international e-commerce platform. This role is key to achieving our ambitious growth and operational targets, leveraging innovative strategies, data insights, and strong collaboration with cross-functional teams.

Why This Role is Exciting :

As a CRM Manager, you'll play a pivotal role in crafting and implementing user-centric CRM strategies across multiple channels, such as push notifications and email. You'll be responsible for understanding user behavior, creating tailored plans, and balancing business objectives with a seamless user experience. This position offers an exciting opportunity to work at the intersection of technology, data, and user engagement in a dynamic international environment.

Key Responsibilities :

• Responsible for CRM strategy operations, utilizing channels such as PUSH notifications and EDM to enhance user activeness, reach the DAU target.
• Analyze user behavior data, formulate and execute user growth CRM plans to ensure business OKR is met.
• Gain insight into the user life cycle, traffic scheduling, and distribution based on refined scenario-based requirements, and establish a complete user access strategy system.
• Collaborate closely with product, campaign, and monetization teams to summarize requests, develop strategies, balance business targets and user experience, verify data efficiency, and iteratively improve.
• Monitor market trends, conduct competitive analysis, and provide strategic recommendations for product optimization and business development.

Qualifications :

• Bachelor's degree with 5 years' experience in operational roles.
• Fluent in written and spoken English and Spanish.
• Understanding of the oversee e-commerce industry or platform user operations is preferred.
• Familiarity with user operation strategies and data analysis skills to identify user needs and behavior patterns from data.

Please, send us your CV in English!

Let's shape the e-commerce landscape together!

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