Trilingual Junior Customer Service Specialist (Italian/English/Spanish)

Swarovski; Lombardia; Remoto; EUR 20.000 - 28.000; Tempo pieno

Descrizione del lavoro

A leading company in crystal-based products is seeking a Seasonal Trilingual Customer Service Specialist for a fully remote role. The position involves delivering high-quality service and resolving customer queries across different platforms. Ideal candidates are fluent in English and Italian and have prior experience in customer service, ready to work in a dynamic team.

Competenze

• 1-2 years of work experience in customer-facing roles.
• Ability to handle multiple communication channels simultaneously.
• Experience in inbound and outbound customer service.

Mansioni

• Deliver high quality and consistent service to secure customer satisfaction.
• Resolve standard queries and complaints efficiently.
• Provide product information and assist with online orders.

Conoscenze

Fluent in English

Fluent in Italian

Customer service

Handling multiple communication channels

Strumenti

Outlook

Microsoft Teams

Service Now

SAP

Descrizione del lavoro

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.

Our Global Business Services (GBS) center, based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.

We are looking for Seasonal Trilingual Customer Service Specialists where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.

Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

Please note the following specifics:

• This is a temporary contract from October 1, 2025 until February 27, 2026.
• Schedule is Monday, Thursday, Friday and Saturday from 5am to 2pm.
• The contract is fully remote.
• Role focuses primarily on solving cases offline. However if volume rises there might be a need to take on live channels.

About the job

Your responsibilities include, but are not limited to:

• Deliver high quality and consistent service to secure customer satisfaction during interactions via phone, email or chat.
• Resolve standard queries and complaints by understanding the customer’s needs, identifying the cause, selecting, and explaining the best solution, escalating, correcting or adjusting as required and following up to ensure full resolution.
• Advise customers on product information including size, color, stock availability and care, as well as available promotions.
• Assist with all online order information requests, including placement and cancellations of online orders, as well as refunds and exchanges.
• Follow communication procedures, guidelines and policies using communication templates where necessary and appropriate.

About you

We are looking for a unique and amazing talent, who brings along the following:

• 1-2 years of work experience in a customer-facing role in multinational contact centers doing inbound and outbound customer service.
• Fluent in English and Italian speaking and writing B2+/C1 of European Framework.

• Proven experience in handling multiple communication channels at the same time (email/chat OR phones/email)

• Comfortable using: Outlook, Microsoft Teams platform, Service Now and SAP.
• Ability to use different systems while assisting a customer.
• Fast learner and understanding of systems and processes.
• Ability to handle complaints and conflicts skills to deliver solutions which might not be preferred by the customer.

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.