TRICARE Beneficiary Services Representative - Vicenza, Italy

Leidos; Vicenza; In loco; USD 32.000; Tempo pieno

Descrizione del lavoro

Leidos is seeking a TRICARE Beneficiary Services Representative to provide essential support to military members and their families. The ideal candidate should have a background in customer service and related education, with responsibilities including verifying benefits and offering education on TRICARE resources. This role helps ensure that beneficiaries receive vital healthcare services, while offering an opportunity to develop skills and contribute to a meaningful mission.

Competenze

• Must be fluent in English with strong written and oral communication skills.
• 3+ years of customer service experience.
• Ability to work independently and with minimal supervision.

Mansioni

• Provide key beneficiary education and enrollment services for TRICARE Overseas Program.
• Verify benefits and enrollment, process changes and assist with claims.
• Conduct briefings and maintain compliance with confidentiality regulations.

Conoscenze

Customer service

Communication (oral and written)

Organization

Attention to detail

Multitasking

Formazione

Bachelor’s degree in a related field

Associate’s degree in a related field PLUS 4 years of specialized experience

High school diploma PLUS 8 years of specialized experience

Strumenti

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Descrizione del lavoro

Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR) , an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

What You’ll Do :

Verify Benefits & Enrollment : Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.

Primary Care Manager (PCM) Changes : Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.

Education & Customer Service : Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.

Claims Assistance : Provide basic claims status updates and support.

Conduct Briefings : Lead informational sessions for various events such as in / out processing, maternity, and pre-separation / retirement.

Data Management : Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.

Assess & Escalate Issues : Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.

Compliance & Confidentiality : Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.

Collaborate & Support : Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications :

Education :

Bachelor’s degree in a related field OR ;

Associate’s degree in a related field PLUS 4 years of specialized experience OR ;

Major certification in a related field PLUS 4 years of specialized experience OR ;

High school diploma PLUS 8 years of specialized experience.

SOFA / Command-Sponsored status (as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD)

Must have a Missione Visa and Soggiorno permit

Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)

3+ years of customer service experience

Fluent in English with strong written and oral communication

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Ability to tactfully communicate with others, both in person and on the phone

Self-starter, able to work independently and with minimal supervision

Strong organizational, time management, and multitasking abilities

High attention to detail

Preferred Qualifications :

Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis

Work background in the following areas :

U.S. military healthcare delivery system or civilian managed care

Medical or clinical environment

MHS Genesis or civilian healthcare systems, medical claims

SALARY : The annual salary for this specific position is $32,000 and the program is not able to negotiate that.

Original Posting Date :

2025-02-01

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range :

Pay Range $30,550.00 - $55,225.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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