Travel Industry Customer Service Representative

beBeeCustomerService; Rimini; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A travel industry company in Rimini seeks a Travel Industry Customer Service Representative to provide exceptional support to customers. This role requires proficiency in Spanish, English, and Italian, along with knowledge of GDS booking systems. Candidates will respond to inquiries and collaborate with departments to enhance customer satisfaction in a dynamic environment.

Competenze

• Must be fully office based in Rimini.
• Knowledge of GDS booking systems is an advantage.

Mansioni

• Respond to customer inquiries and complaints professionally.
• Collaborate with departments to resolve issues.
• Maintain records of customer interactions.

Conoscenze

Proficient in written and spoken Spanish

Proficient in written and spoken English

Proficient in written and spoken Italian

Strumenti

AMADEUS

GALILEO

SABRE

Descrizione del lavoro

Job Title: Travel Industry Customer Service Representative

At HBX Group, we're shaping the future of travel by connecting and empowering global brands. We're a team of innovators, disruptors, and game-changers who are passionate about delivering exceptional customer experiences.

The purpose of this role is to provide top-notch support to customers via various online channels, ensuring their needs are met and they receive a high level of service. You will work closely with our customer service team to achieve business objectives.

Responsibilities

• Respond to customer inquiries, issues, and complaints in a timely and professional manner.
• Learn by doing and acquire knowledge about procedures and standards from senior colleagues.
• Collaborate with other departments to resolve customer issues and ensure seamless customer experiences.
• Develop a thorough understanding of our products and services, providing accurate and up-to-date information to customers.
• Maintain accurate records of customer interactions, ensuring all inquiries are resolved to satisfaction.
• Assist with special projects and initiatives assigned by management.

Requirements

• Proficient in written and spoken Spanish, English, and Italian.
• Fully office based (Rimini).
• Knowledge of at least one GDS booking system (AMADEUS, GALILEO, or SABRE) is an advantage.

We offer a dynamic, engaging, and multicultural environment where you can build strong relationships and friendships. This is an exciting opportunity to develop your career locally or globally.