Travel Design & Bookings Assistant

Travel by Luxe; Catania; Remoto; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A travel agency is seeking a Travel Design & Bookings Assistant for a fully remote role based in Italy. Responsibilities include designing itineraries for clients and managing bookings and client relationships. The ideal candidate should have a strong attention to detail, sales skills, and proficiency in English and Italian. A stimulating work environment and interaction with clients globally are promised. Candidates must be under 30 or currently receiving NASPI benefits.

Servizi

Stimulating work environment

Work computer

Remote work flexibility

Competenze

• Completed Travel Design & Bookings & Operations course or similar experience.
• C1 level of written & spoken English and C1/2 level of Italian.
• Ability to work in a fast-paced environment and manage multiple tasks.

Mansioni

• Design accurate, curated itineraries for clients.
• Manage client relationships from booking to departure.
• Handle emergencies and communicate with clients during tours.

Conoscenze

Attention to detail

Sales skills

Client communication

Teamwork

Problem-solving

Adaptability

Technology proficiency

Strumenti

Google Workspace

Trello

Descrizione del lavoro

Overview

TRAVEL DESIGN & BOOKINGS ASSISTANT

APPRENDISTATO CONTRACT

Our ideal candidate is a person who has completed a Travel Design & Bookings & Operations course or has already had a similar experience working with a tour operator / travel agency or DMC. You will primarily be working on Italy-based customised itineraries for private clients however you will also be working on the UK & Ireland, Spain & Portugal, France & Greece at various stages.

This position is fully remote & you will be working from home.

Job description

This role will see you work in Travel Design and Bookings & Operations.

Note : you will not do these roles concurrently, rather you will do one or the other for a period of time according to seasonality & business needs.

As a Travel Designer you will be responsible for designing accurate, curated itineraries for clients and be actively involved in the sales process including communicating with the client via email and telephone. You will have a sales budget which you will need to achieve.

As Bookings & Operations assistant, you will then be responsible for all aspects of bookings as well as maintaining the client relationship from the time their booking is confirmed through when they depart. You will also manage supplier relationships.

Key tasks

• As a Travel Designer you are responsible for the creation of accurate, thoughtful itineraries, cultivating client relationships and achieving your sales targets.
• As a Bookings & Operations assistant you will manage client relationships from booking to departure. This includes: dealing with emergencies; checking that clients have everything before their arrival; communicating with clients during their tours to provide reconfirmation and last-needed information; booking any type of service (transfers, tickets, hotels, activities, guides etc) and reconfirming with suppliers and hotels prior to tour commencement; following up supplier invoices & liaising with the accounts department; itinerary checks: timings / meeting points / contact details for services entered into our itinerary system & double-checked with suppliers.

Who you are

• You have an almost maniacal attention to detail, and the ability to manage in a fast-paced, deadline-driven environment.
• You’re not afraid to pick up the phone and speak to clients & suppliers.
• You love the sales process and excel in understanding client needs and closing the business.
• You have a C1 level of written & spoken English.
• You have a C1 / 2 level of written & spoken Italian.
• You work well in a team environment but are able to work independently & make quick, smart decisions to resolve problems.
• You work very well under pressure and have the ability to multi-task and prioritise your workload.
• You are not afraid to ask questions and come up with new ideas. At Luxe we love initiative!
• You thrive in a remote, work-from-home environment (our team all work remotely).
• You go the extra mile for clients as well as your fellow team members.
• You have a vibrant personality, a ‘can-do’ attitude and a curious, positive outlook on work & life.
• You are a rapid learner of new technologies and systems (we use the Google Workspace package including Google Sheets, Trello & an online itinerary creation system).
• You are committed to a career in tourism.

What we offer you

• A stimulating work environment with a fun, proactive team that helps each other.
• Fully remote position.
• Work computer.
• Interaction with clients from all over the world & suppliers from many different countries.
• Contract: apprendistato professionalizzante CCNL Turismo (to be eligible you need to be under 30 per Italian law) or 30 and over and currently receiving NASPI unemployment benefits.

Availability

You must have permission to work & reside in Italy

Application

Please include a cover letter explaining why you think you’d be the perfect candidate and perfect fit for this internship and our company. CVs & cover letters in English only.