Travel Design & Bookings Assistant

Travel by Luxe; Biella; Remoto; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A travel design company is seeking a Travel Design & Bookings Assistant to create customized itineraries primarily for Italy-based clients. The role is fully remote, requiring strong client communication skills in English and Italian. This is an apprendistato contract suitable for candidates under 30 or those receiving NASPI benefits. Applicants should demonstrate attention to detail, multi-tasking ability, and a proactive attitude.

Servizi

Fully remote position

Work computer

Fun team environment

Competenze

• Completed a Travel Design & Bookings & Operations course or relevant experience.
• Must have permission to work and reside in Italy.
• Eligibility for apprendistato contract under Italian law.

Mansioni

• Design accurate, curated itineraries for clients.
• Manage client relationships from booking to departure.
• Handle emergencies and client communications.

Conoscenze

Attention to detail

Client communication

Sales understanding

C1 level English

C1/2 level Italian

Problem solving

Multi-tasking

Proactivity

Teamwork

Technological adaptability

Strumenti

Google Workspace

Google Sheets

Trello

Descrizione del lavoro

Overview

TRAVEL DESIGN & BOOKINGS ASSISTANT
APPRENDISTATO CONTRACT

Our ideal candidate has completed a Travel Design & Bookings & Operations course or has experience with a tour operator, travel agency or DMC. You will primarily work on Italy-based customised itineraries for private clients, with exposure to the UK & Ireland, Spain & Portugal, France & Greece at various stages.

This position is fully remote and you will be working from home.

Job Description

This role will involve Travel Design and Bookings & Operations. Note: you will not perform these roles concurrently; you will switch between them for a period of time according to seasonality and business needs.

Travel Designer: responsible for designing accurate, curated itineraries for clients and actively involved in the sales process, including client communications via email and telephone. You will have a sales budget to achieve.

Bookings & Operations Assistant: responsible for all aspects of bookings and maintaining client relationships from confirmation through departure, as well as managing supplier relationships.

Key tasks

• As a Travel Designer, create accurate, thoughtful itineraries, cultivate client relationships and achieve sales targets.
• As a Bookings & Operations Assistant, manage client relationships from booking to departure, including:
• Dealing with emergencies
• Checking that clients have everything before their arrival
• Communicating with clients during tours to provide reconfirmation and final information
• Booking services (transfers, tickets, hotels, activities, guides, etc.) and reconfirming with suppliers and hotels prior to tour commencement
• Following up supplier invoices and liaising with the accounts department
• Itinerary checks: timings, meeting points, contact details for services entered into our itinerary system and communicated to clients, double-checked with suppliers

Who you are

• You have an almost maniacal attention to detail and can manage in a fast-paced, deadline-driven environment
• You’re comfortable speaking with clients and suppliers on the phone
• You enjoy the sales process and excel at understanding client needs and closing business
• You have a C1 level of written & spoken English
• You have a C1/2 level of written & spoken Italian
• You work well in a team but can work independently and make quick, smart decisions to resolve problems
• You work well under pressure and can multi-task and prioritise
• You are proactive, with initiative and a willingness to ask questions and propose ideas
• You thrive in a remote work-from-home environment
• You go the extra mile for clients and teammates
• You have a vibrant personality and a positive attitude
• You are a rapid learner of new technologies and systems (Google Workspace, Google Sheets, Trello, and an online itinerary creation system)
• You are committed to a career in tourism

What we offer you

• A stimulating work environment with a fun, proactive team
• Fully remote position
• Work computer
• Interaction with clients worldwide and suppliers from many countries
• Contract: apprendistato professionalizzante CCNL Turismo (eligible if under 30 years of age according to Italian law) or 30+ and currently receiving NASPI unemployment benefits

Availability: You must have permission to work and reside in Italy

Please include a cover letter explaining why you think you’d be the perfect candidate and fit for this internship and our company. CVs & cover letters in English only.