Travel Design & Bookings Assistant

Travel by Luxe; Arezzo; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A travel design company is seeking a Travel Design & Bookings Assistant for a remote apprenticeship position. The ideal candidate will possess experience or education in travel design and bookings, with proficiency in English and Italian. Responsibilities include designing itineraries, managing bookings, and client communication. A stimulating work environment and a supportive team are offered.

Servizi

Work computer provided

Interaction with international clients

Stimulating work environment

Competenze

• Completed a Travel Design & Bookings & Operations course or experience in tour operation.
• C1 English and C1/C2 Italian required.
• Proactive and initiative-driven attitude.

Mansioni

• Design accurate, curated itineraries and cultivate client relationships.
• Manage all aspects of bookings and maintain client relationships.
• Communicate with clients and suppliers effectively.

Conoscenze

Attention to detail

Client communication

Problem-solving

Sales process knowledge

Team player

Independent decision making

Multitasking

Tech-savvy

Strumenti

Google Workspace

Google Sheets

Trello

Descrizione del lavoro

Overview

TRAVEL DESIGN & BOOKINGS ASSISTANT – APPRENDISTATO CONTRACT

Our ideal candidate has completed a Travel Design & Bookings & Operations course or has experience with a tour operator, travel agency or DMC. You will primarily work on Italy-based customised itineraries for private clients, with involvement in the UK & Ireland, Spain & Portugal, France & Greece at various stages. This position is fully remote and based from home.

Note: you will not perform these roles concurrently; you will switch between Travel Design and Bookings & Operations for defined periods according to seasonality and business needs.

Availability: You must have permission to work and reside in Italy.

Please include a cover letter explaining why you think you’d be a perfect candidate for this internship and for our company. CVs & cover letters should be in English.

What we offer you

• A stimulating work environment with a proactive team that supports each other
• Fully remote position
• Work computer provided
• Interaction with clients from around the world and suppliers from many countries
• Contract: apprendistato professionalizzante CCNL Turismo (eligibility: under 30 per Italian law) or 30 and over currently receiving NASPI unemployment benefits

Responsibilities

This role will involve Travel Design and Bookings & Operations. You will work in either Travel Design or Bookings & Operations for set periods depending on seasonal needs.

As a Travel Designer you will:

• Design accurate, curated itineraries and cultivate client relationships
• Support the sales process, including client communication via email and phone
• Work towards sales targets within your budget

As a Bookings & Operations Assistant you will:

• Manage all aspects of bookings and maintain client relationships from confirmation through departure
• Manage supplier relationships
• Handle emergencies, ensure clients have everything before arrival, and provide reconfirmation and information during tours
• Book services (transfers, tickets, hotels, activities, guides) and reconfirm with suppliers and hotels prior to tour start
• Follow up supplier invoices and liaise with the accounts department
• Conduct itinerary checks: timings, meeting points, and contact details in the itinerary system and verify with clients and suppliers

Who you are

• Excellent attention to detail; able to work in a fast-paced, deadline-driven environment
• Comfortable speaking with clients and suppliers by phone
• Passionate about the sales process and adept at identifying client needs and closing business
• C1 level of written & spoken English
• C1/C2 level of written & spoken Italian
• Team player who can also work independently and make quick, smart decisions
• Resilient under pressure, able to multi-task and prioritise workload
• Proactive with a helpful, initiative-driven attitude
• Thrives in a remote, work-from-home environment
• Committed to a career in tourism
• Rapid learner of new technologies and systems (Google Workspace, Google Sheets, Trello, itinerary creation system)

Availability

Permission to work and reside in Italy is required.