Transportation Specialist

JD.com Inc.; Lombardia; On-site; EUR 60,000 - 85,000; Full time

Job summary

JD.com Inc. seeks an operations professional to manage daily road freight activities in Italy and cross-border Europe, covering FTL, LTL, and intermodal services.

You will oversee end-to-end operations, coordinate with carriers and customers, and ensure timely delivery and high service quality. The role requires 3+ years in road freight operations, fluency in Italian and Chinese, and strong communication with local partners and headquarters.

Qualifications

• 3+ years of experience in road freight operations or freight forwarding.
• Fluent in Italian and Chinese (listening, speaking, reading, and writing).

Responsibilities

• Take charge of the daily operations of road freight business in Italy and cross-border European land transportation, covering FTL, LTL, and intermodal services;Oversee the entire operational process.
• Proactively identify and handle anomalies during daily operations, communicating with carriers, customers, and internal stakeholders to resolve issues and ensure high customer experience.
• Manage and evaluate the operational performance of external carriers and service providers; drive improvements in service quality, efficiency, and cost control.
• Maintain accurate operational data in the Transport Management System (TMS), including order creation, vehicle information updates, and recording of shipping/delivery times.

Skills

Road freight operations

Carrier coordination

Operational analysis

Italian language

Tools

TMS

Job description

• Take charge of the daily operations of road freight business in Italy and cross‑border European land transportation, covering Full Truck Load (FTL), Less‑than‑Truck Load (LTL), and intermodal services;Oversee the entire operational process.
• Proactively identify and handle various anomalies that arise during daily operations (e.g., delays, damages, customs holds). Communicate with carriers, customers, and internal stakeholders in a timely manner to resolve issues effectively and ensure a consistently high customer experience.
• Manage and evaluate the operational performance of external carriers and service providers; continuously drive improvements in service quality, operational efficiency, and cost control.
• Maintain accurate operational data in the Transport Management System (TMS), including order creation, vehicle information updates, and recording of actual shipping/delivery times.

About you

• 3+ years of relevant working experience in road freight operations or freight forwarding. Candidates familiar with European land transport networks and international logistics processes are preferred.
• Fluent in Italian and Chinese (listening, speaking, reading, and writing) to support seamless communication with local partners, drivers, and headquarters.

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.