Transportation Representative , NOC - BR Inbound

Amazon; Trento; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce company in Trento is seeking an L2 Associate. This role involves acting as the primary contact for vendors and ensuring effective communication with customers and delivery partners. Candidates should possess excellent communication skills and be able to manage sensitive cases. A background in logistics is preferred. The environment encourages inclusivity and teamwork.

Competenze

• Excellent communication skills in verbal and written form.
• Ability to concentrate and follow issues through to resolution.
• Familiarity with Windows XP and various email applications.

Mansioni

• Communicate effectively with vendors and customers.
• Expedite service to delivery partners.
• Manage escalated cases with sensitivity.

Conoscenze

Excellent communication skills

Time-management skills

Problem-solving skills

Teamwork

Typing skills

Formazione

Graduation in any specialization

Strumenti

Microsoft Outlook

Microsoft Word

Excel

Descrizione del lavoro

Overview

The L2 associate acts as the primary interface between Amazon and vendor/seller POCs. L2 Associates are expected to honor requests from vendors to inbound inventory, address shipment concerns, help save freight, and resolve appointment-related queries while providing process improvement suggestions.

Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provide and expedite prompt and efficient service to Amazon customers and delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintain or exceed targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Graduation in any specialization from a recognized university
• Excellent communication skills (written and verbal) in language
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills – ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customers’ issues through to resolution
• Work successfully in a team environment as well as independently
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates an ability to successfully navigate websites
• Demonstrates proficient knowledge of email applications

Preferred Qualifications

• Logistics background and experience in a similar role
• Proficient in Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: September 1, 2025

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.