Tourism Services Manager – Italy

The Palace Company Europe; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hospitality firm in Milan is seeking a Tourism Services Manager to oversee tourism services across its properties in Italy. This role involves managing commercial partnerships, ensuring guest satisfaction, and developing high-end tourism experiences. The ideal candidate will have at least 2 years of experience in tourism services, a bachelor's degree in a related field, and be fluent in both Italian and English. This position offers a unique opportunity to influence luxury tourism services in a prestigious environment.

Competenze

• Minimum 2 years of experience in tourism services or hospitality operations.
• Ability to negotiate contracts and manage commercial alliances.
• Ability to design and develop luxury tourism experiences.

Mansioni

• Develop and manage commercial alliances with tourism service providers.
• Design and update luxury tourism experiences in alignment with brand standards.
• Implement marketing strategies for tourism services.

Conoscenze

Proactive mindset

Fluent in Italian

Fluent in English

Solid knowledge of commercial documentation

Formazione

Bachelor’s degree in Tourism, Hospitality Management, or Business Administration

Descrizione del lavoro

The Palace Company Europe is seeking a proactive Tourism Services Manager – Italy to oversee and develop tourism services across its seven properties located in Italy.
The role is responsible for ensuring the effective management, commercial performance, and operational execution of tourism services, with the objective of delivering luxury, exclusivity, and guest satisfaction in line with the brand standards through strategic partnerships and curated high-end experiences.

Key Responsibilities:

• Develop and manage commercial alliances with external tourism service providers, negotiating contracts, rates, and commissions in line with the Mexican headquarters' objectives;

• Under the supervision of the Tourism Service Director, design, develop, and continuously update a portfolio of luxury tourism experiences, ensuring alignment with brand positioning and guest expectations;

• In collaboration with the Marketing and the Graphic Design teams, implement marketing and sales strategies for tourism services, including the creation and update of brochures and sales materials;

• Oversee daily tourism services operations across the Italian properties, ensuring service quality, availability, and guest satisfaction;

• Maintain strong coordination and communication with hotel departments, as well as with corporate sales and marketing teams, to ensure alignment and operational efficiency;

• Manage contracts, rate sheets, digital platforms, and all related documentation, coordinating with providers to ensure consistent service standards and performance.

Requirements:

• Minimum 2 years of experience in tourism services, hospitality operations, or a similar role;

• Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or a related field;

• Fluent proficiency in Italian and English; Knowledge of Spanish is a plus;

• Solid knowledge of < and commercial documentation;

• Proactive mindset with the ability to take responsibility;

• Ability to work with autonomy under Corporate's guidelines.

📍 Workplace: Milan

The job offer refers to both genders in accordance with the provisions of Legislative Decree 903/77 and Legislative Decree 125/91.