Tour Expert - On board position

JR Italy; Genova; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join a leading company as a Tour Expert and embark on an exciting journey in the tourism sector. You will create unforgettable experiences for guests while achieving revenue targets and ensuring satisfaction. This role requires strong sales skills, language proficiency, and a commitment to safety and guest relations. Enjoy a supportive and diverse work environment with opportunities for personal and professional growth.

Servizi

Travel arrangements

Onboard meals and accommodation

Access to gym and crew facilities

Exclusive discounts and perks

Competenze

• Proven track in Sales, experience as a Tour Operator is a plus.
• Fluent in English and Italian, with a third language (German or French) and a fourth language (Spanish, Portuguese, or Chinese).

Mansioni

• Drive revenue targets and ensure guest satisfaction through tour packages.
• Organize excursions and transfers, managing all support materials.
• Report guest needs and opportunities for new products to the Tour Manager.

Conoscenze

Sales

Problem-solving

Teamwork

Language proficiency

Formazione

Secondary school diploma in Tourism or Languages

Bachelor’s degree (highly appreciated)

Strumenti

MS Office

Descrizione del lavoro

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READY TO DISCOVER AN OCEAN OF OPPORTUNITIES?

Embark on this journey with us and experience our world on board.

Who we are: Ahoy, global community! With 17.000 professionals from +70 countries, we're a tight-knit crew that celebrates uniqueness. Our ship is fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that reflects the world we explore.

Tour Expert

Your life on board: As a Tour Expert, you’ll be the driving force behind achieving revenue targets and ensuring guest satisfaction. You’ll propose enticing tour packages during the cruise and assist guests on local excursions, all while adhering to the company’s safety standards. Your expertise will help create unforgettable experiences for our guests!

• You’ll establish, develop, and maintain strong relationships with guests both on board and during tours, driving new business by selling package tours in line with budgeted targets.

• You’ll identify and suggest new opportunities to maximize revenues in the tour area, always looking for innovative ways to enhance the guest experience.

• You’ll oversee the organization of excursions and transfers, from start to finish, including back-office activities and preparation of all support materials (tickets, stickers, maps), following the Tour Manager’s guidelines.

• You’ll report to the Tour Manager about guests’ needs, interests, and opportunities for new products and services, ensuring we meet guest needs and boost company revenues.

Getting Things Right:

• You’ll actively listen to guest complaints regarding sales and excursions, informing the Tour Manager to find the best solution or ensuring other departments are promptly notified.

• You’ll occasionally provide language translations during excursions, ensuring guests receive excellent language services throughout their tours.

Safety First:

• You’ll keep a close eye on guest activities during excursions, ensuring they comply with service standards and safety procedures.

• You’ll provide immediate support to any injured guests on tours, ensuring they receive the necessary care in line with company procedures and guidelines.

• You’ll actively contribute to a work environment that promotes a strong safety culture, dynamically following and supporting all safety policies and procedures.

What makes you unique:

• You have a Secondary school diploma in Tourism or Languages (bachelor’s degree is highly appreciated)

• You have a proven track in Sales (experience as a Tour Operator represents a plus)

• You master English and Italian language

• You speak fluently a language among German and French

• You have a good command in a fourth language among Spanish, Portuguese, Chinese

• You are proficient in MS Office package

• You are problem-solving and team-work oriented

Why Costa:

Welcome to a world of extraordinary adventures as a Costa crew member! We're thrilled to have you on board and are dedicated to your personal and professional growth. We've got you covered with travel arrangements, onboard meals, and accommodation. During your free time, dive into our fantastic crew facilities, like the gym, crew beach, crew bar. Enjoy exclusive discounts and perks when on board and let your family and friends visit you.

Diversity and Inclusion:

Costa is like a world within a world. This is a place where you will always be supported, respected, and valued. We are an extraordinary melting pot of diverse backgrounds, experiences, ages, and cultures. Each of us brings unique insights and perspectives. Costa is a global community where everyone belongs.

Take your career to the next level. Bring your ambitions to life.

Join us and discover our ocean of possibilities!