Tory Burch Retail IT Engineer Lead

BoF Careers; Milano; In loco; EUR 90.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discount

Executive coaching on-demand

Generous benefits

Descrizione del lavoro

Tory Burch is seeking a hands-on Engineering Manager to ensure flawless store technology delivery—from POS to clienteling and store reporting. You will lead vendor resources, partner with Store Operations, and guide new store openings while improving reliability.

The role requires deep retail tech acumen, strong PM skills, and the ability to travel across Italy and EU regions. You will collaborate with Global OMS and eCommerce teams to support omnichannel experiences and high-availability retail

Competenze

• Minimum 8 years of IT experience, with at least 6 years in retail.
• Proven track record of managing and deploying modern POS systems and retail applications.
• Strong understanding of retail operations, store infrastructure and customer-facing technologies.
• Experience with project management methodologies and tools.
• Excellent communication and stakeholder management skills.
• Fluent in English; additional European languages are a plus.
• Willingness to travel across Italy and EU regions with overnight travel.

Mansioni

• Own store technology delivery & operations.
• Lead feature development and on-call for POS, clienteling, store reporting, and payments.
• Launch & scale new stores and relocations.
• Integrate payments & clienteling.
• Enable omnichannel store experiences.
• Measure & improve dashboards for latency, failures, and uptime.

Conoscenze

IT leadership

POS systems

Retail tech

Project management

Stakeholder management

Communication

Strumenti

POS devices & payments

Retail software

CRM

mPOS

Payment terminals

Descrizione del lavoro

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory.

Life @ToryBurch is Special Because:

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding for high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales.
• We are invested in your professional growth - you'll have access to free executive coaching on-demand.

This Role Is Tailor-Made For You Because

You're a hands on engineering manager who loves making stores run flawlessly - from POS and payments to clienteling and store reporting - and you know how to turn business needs into reliable, observable software and smooth store operations. You're comfortable leading vendor resources, partnering with Store Operations, and diving into new store openings while improving day to day reliability.

A Day In The Life

Your Key Responsibilities include:

Own store technology delivery & operations.Leadfeature development and on‑call forPOS, clienteling, store reporting, and payments; run incident/root cause analysis, harden releases, and monitor uptime, authorization success rates, and tender reliability. Launch & scale new stores and relocations.Partner withRetailOps to stage POS devices, payment terminals, and clienteling iPads fornew store openings; ensure configuration, integrations, security, and acceptance tests are complete before doors open. Integrate payments & clienteling.Work with payment and POS partners and clienteling platforms to deliver frictionless checkout and associate workflows, aligning SDKs, APIs, and compliance requirements. Enable omnichannel store experiences.Coordinate with Global OMS and eCommerce teams to supportBOPIS, ship‑from‑store, and remote selling; track store‑level SLAs and inventory & price accuracy that underpin these journeys. Manage vendor relationships and coordinate with external partners for hardware, software, and network services. Participate in strategic planning forretailtechnology evolution and innovation. Ensure high availability and performance ofretailapplications, including CRM, mPOS, and store network infrastructure. Measure & improve.Maintain dashboards for latency, error budgets, device health, and store uptime; prioritize backlogs with data; align release calendars with trade/holiday peaks and change‑management controls.

Requirements

• Minimum 8 years of experience inIT, with at least 6 years in aretail-focused environment.
• Proven track record of managing and deploying modern POS systems andretailapplications.
• Strong understanding ofretailoperations, store infrastructure, and customer-facing technologies.
• Experience with project management methodologies and tools.
• Excellent communication and stakeholder management skills.
• Fluent in English; additional European languages are a plus.
• Willingness to travel acrossItaly and EU regions as needed with overnight travel.

How We Work Together

• Adaptable - We change before we have to
• Entrepreneurial - We own it
• Collaborative - There's no "I" in Tory
• Client & Brand Focused - We put ourselves in Tory's shoes
• Live the Values - We show up for each other
• Functional Expertise - We're constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.