Title: Field Service Engineer (Lombardia Est)

Experteer Italy; Segrate; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Une entreprise de biotechnologie leader sur le marché recherche un ingénieur de service sur le terrain. Le poste nécessite l'installation, la maintenance et la formation sur des équipements de diagnostic, avec des voyages fréquents dans la région de l'Est de la Lombardie. Ce rôle est essentiel pour assurer un soutien optimal aux clients et inclut divers avantages tels que des assurances santé privées, un plan de pension et un salaire compétitif.

Servizi

Assurance vie et accidents

Services de santé privés

Plan de pension emploi

Salaire concurrentiel

Bonus annuel

Révision salariale annuelle

Voiture de société avec usage privé

Parking gratuit sur site

Competenze

• Au moins 2 ans d'expérience en tant qu'ingénieur de service sur le terrain.
• Expérience client, nécessité de voyager régulièrement.
• Parler couramment l'italien et avoir un niveau de travail en anglais.

Mansioni

• Installer, entretenir et diagnostiquer des équipements chez les clients.
• Maximiser la performance de l'équipement et la satisfaction client.
• Former les clients sur les produits en cours d'utilisation.

Conoscenze

Gestion du temps

Connaissances IT & réseau

Compétences en communication

Strumenti

MS Office

Descrizione del lavoro

As Field Service Engineer, you will be executing all service activities on the installed base technical equipment across customers, including but not exclusive to installation, maintenance, diagnosis, emergency repairs as planned by the local operation in accordance with Quality and Health & Safety regulations. Your role is essential in ensuring our customers receive the best support, as well as product training & escalation of more complex issues. This will be a full field-based role requiring extensive travel around assigned area and might include overnights on some occasions. The target area is East Lombardy (MI-BG-BS). Candidates should be located in the area.
How You'll Make an Impact:
* Installing, maintaining, diagnosing, and emergency repairs of Bio-Rad equipment at customer sites
* Maximising equipment performance and customer satisfaction in accordance with Bio-Rad guidelines
* Working with the sales and wider customer support team to keep up to date with workloads & business requirements
* Provide training to customers and staying up to date on our product offerings
What You Bring:
* At least 2 years' experience in a Field Service Engineering role
* Customer facing experience
* Excellent time management skills
* Fluent in Italian & working level English
* Strong IT & networking knowledge
* Up to date computer knowledge including MS office
* Availability to travel on a daily basis: full driving license is essential as the roles requires extensive travel around assigned area and might include overnights in some occasions;
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee's work and life cycle. We're proud to offer a variety of options:
* Life and accident insurance,
* Private Health Care Services
* Employment Pension Plan
* Competitive salary
* Annual bonus
* Annual salary review
* Marriage and childbirth impact in insurances
* Loyalty award
* Employee Referral Program with remarkable referral bonus
* Company car with private usage under company global and local policies
* Free on-site parking
EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.
Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.
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Legal Entity: (ITA_2037)Bio-Rad Laboratories S.r.l.