Telesales Executive

JR Italy; Como; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in the packaging industry is seeking a Sales Account Manager to oversee customer accounts and drive sales through proactive outreach. The ideal candidate will have strong communication skills, experience in telesales, and be fluent in both Italian and English. Responsibilities include managing customer relationships, processing orders, and supporting product launches. Join a dynamic team and contribute to the growth of innovative packaging solutions.

Competenze

• Minimum of two years of work experience in a Sales environment, preferable experience in Telesales.
• Fluent in Italian and English.

Mansioni

• Manage and grow a portfolio of dedicated customer accounts.
• Conduct outbound calls to promote and sell packaging products.
• Maintain accurate records of customer interactions.

Conoscenze

Communication

Interpersonal Skills

Organization

Formazione

Intermediate vocational level or higher

Strumenti

MS Office

CRM software

Descrizione del lavoro

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Our client is a leading pan European supplier of glass and plastic containers for the pharmaceutical, chemical, food & beverage, and personal care sectors specialising in packaging for Vitamins and Sports Nutrition.

Role Overview:

Manage and grow a portfolio of dedicated customer accounts, overseeing both sales and administrative functions. Driving sales through outbound communications, managing customer relationship and supporting new product launches and market research. This includes conducting outbound calls to promote and sell a range of products, as well as managing all internal sales activities related to existing, lapsed and prospective customers.

Responsibilities:

• Promote a portfolio of plastic and glass packaging products.
• Proactively contact businesses via phone and email to promote packaging solutions.
• Deliver persuasive sales pitches tailored to customer needs.
• Secure orders over the phone and guide customers through the ordering process.
• Respond promptly to inbound calls and enquiries generated through advertisements and campaigns.
• Handle questions and provide detailed product information to potential and existing customers.
• Follow up with leads to build long-term relationships and convert interest into sales.
• Maintain accurate records of customer interactions, feedback and transactions.
• Process orders and manage the order book efficiently.
• Prepare and handle invoices in coordination with the accounts team.
• Maintain and update a database of customer details and sales activity.
• Source and compile contact lists using directories, purchased databases, and other lead-generation tools.
• Conduct market and customer surveys to gather insights and feedback.
• Assist the Commercial Director with the launch of new products and exploration of new business opportunities.

Person Specification:

• Intermediate vocational level or higher professional educational level
• Minimum of two years of work experience in a Sales environment, preferable experience in Telesales
• Strong communication and interpersonal skills
• Proven telephone sales or customer service experience preferred
• Ability to build rapport quickly and manage multiple customer interactions
• Proficient in MS Office and CRM software
• Highly organized with strong attention to detail
• Fluent in Italian and English

For EU roles:

For reasons of better legibility, the simultaneous use of the language forms male, female and diverse (f/m/d) is avoided. All personal designations apply equally to all genders.

For EU roles, candidates must be eligible to work and live in the European Union. Proof of eligibility will be required with your application