Tecnico post-vendita

JR Italy; Trento; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is looking for a Technical Post-Sales professional to join their Service/Post-Sales Office. This role involves managing customer interventions, overseeing parts supply, and improving service procedures. The ideal candidate will have a technical background, strong problem-solving skills, and a commitment to enhancing customer satisfaction. Join a dynamic team and contribute to the growth of customer service standards while working in a collaborative environment.

Competenze

• 1+ year of experience in a technical post-sales role.
• Strong organizational and planning skills.

Mansioni

• Manage personnel interventions at customer sites for repairs.
• Oversee quoting and supplying replacement parts.

Conoscenze

Teamwork

Problem-Solving

Organizational Skills

Planning Abilities

English Proficiency

Formazione

Technical Diploma

Degree in Engineering

Descrizione del lavoro

Job Opening: Technical Post-Sales

Link HR Professional Solutions is seeking a Technical Post-Sales professional for a manufacturing company that produces automation machines. The role is within the Service/Post-Sales Office for team expansion.

Responsibilities:

1. Manage and coordinate qualified personnel interventions at customer sites to repair faults and/or plant downtimes.
2. Oversee activities related to identifying, quoting (in agreement with management on spare parts margins), and supplying replacement parts for installed systems.
3. Authorize and organize external interventions by qualified personnel.
4. Authorize payments for external contractor interventions.
5. Evaluate intervention costs from customer quote to final account.
6. Manage direct relationships and negotiations with external suppliers for travel activities.
7. Control and approve revamping or special offers before sending to clients.
8. Improve customer service procedures, policies, and standards; gather customer feedback for business growth; prepare performance reports for customer service.
9. Prepare meeting minutes after technician trips, collecting data and distributing information to relevant departments.
10. Inform customers about warranty periods and monitor expiry dates.

Requirements:

• Technical diploma or degree in engineering or related fields.
• Minimum 1 year of experience in a similar role; potential or senior profiles with structured experience are also considered.
• Good command of English.
• Teamwork skills and problem-solving attitude.
• Organizational and planning abilities.

Work Location:

Province of Venice

About Link HR Professional Solutions

We specialize in recruiting highly qualified professionals for middle and top management roles. Our team comprises experienced professionals and consultants with expertise in various HR domains, including Marketing & Communication, Sales & Account Management, Human Resources, and more.

We are committed to equal opportunity employment (D.lgs. n. 198/2006) and adhere to privacy regulations (GDPR - EU Regulation 2016/679). Link HR Professional Solutions is a brand of Link HR S.r.l., authorized by the Ministry (prot. n. 136.30-07-2019).