TECNICO POST VENDITA

Job Opportunity: Technical Post-Sales

Link HR Professional Solutions is seeking a professional profile for a manufacturing company that produces automation machines. The candidate will join the Service/Post-Sales Office to strengthen the team.

Responsibilities:

• Manage and coordinate qualified personnel interventions at clients' sites to repair faults and/or plant shutdowns;
• Manage and coordinate activities related to identifying, estimating (in agreement with management on spare parts margins), and supplying spare parts connected to the lifecycle of installed plants;
• Authorize and organize all external interventions by qualified personnel;
• Authorize payments for external interventions;
• Evaluate intervention costs from customer quotation to final account;
• Manage direct relationships and economic negotiations with external suppliers for travel activities;
• Review and approve REVAMPING or SPECIAL offers before sending to clients;
• Improve procedures, policies, and standards of customer service, gather customer feedback for company growth, and prepare reports on service performance, including personnel evaluations;
• Prepare meeting minutes with technicians returning from trips, collecting data and distributing information to relevant departments;
• Inform customers about warranty periods and monitor their expiration.

Requirements:

• Technical diploma or degree in engineering or related fields;
• Minimum 1 year of experience in a similar role; potential or senior profiles with structured experience are also considered;
• Good knowledge of the English language;
• Teamwork skills and problem-solving attitude;
• Organizational and planning skills.

Location:

Venezia Province

Link HR Professional Solutions specializes in recruiting highly qualified professionals, middle and top management. Our team comprises experienced HR professionals and consultants with expertise developed within organizational environments. Our areas of specialization include Marketing & Communication, Sales & Account Management, Human Resources, General Services, R&D, Technical & Engineering, Production & Quality, Purchasing & Logistics, Accounting & Controlling, Finance & Legal, ICT.

We welcome applications from all qualified candidates (D.lgs. n. 198/2006). Candidates should review the privacy policy on our website. Link HR Professional Solutions is a brand of Link HR S.r.l., authorized by the Ministry (prot. n. 136.30-07-2019).