Tecnico post-vendita

JR Italy; Biella; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is looking for a Technical Post-Sales Specialist to enhance their Service/Post-Sales team. This role involves coordinating personnel interventions, managing supplier relationships, and improving customer service standards. The ideal candidate will have a technical background, strong problem-solving skills, and the ability to work collaboratively. Join a dynamic environment where your contributions will directly impact customer satisfaction and operational efficiency. If you are passionate about engineering and customer service, this is the perfect opportunity for you.

Competenze

• Minimum 1 year of experience in a similar role.
• Good command of English and teamwork skills.

Mansioni

• Manage and coordinate personnel interventions at customer sites.
• Evaluate intervention costs and manage supplier relationships.
• Improve customer service procedures and prepare performance reports.

Conoscenze

Teamwork

Problem-solving

Organizational skills

Planning skills

English proficiency

Formazione

Technical diploma or degree in engineering

Descrizione del lavoro

Job Opportunity: Technical Post-Sales Specialist

Link HR Professional Solutions is seeking a Technical Post-Sales Specialist for a manufacturing company that produces automation machines. The role is within the Service/Post-Sales department to strengthen the team.

Responsibilities:

• Manage and coordinate qualified personnel interventions at customer sites for repairs and plant stoppages;
• Coordinate activities related to identifying, quoting (in agreement with management on spare parts margins), and supplying spare parts essential for the operation of installed plants;
• Authorize and organize external interventions by qualified personnel;
• Authorize payments for external service providers;
• Evaluate intervention costs from the initial quote to the final account;
• Manage relationships and negotiate with external suppliers for travel activities;
• Control and approve revamping or special offers before submission to clients;
• Improve customer service procedures, policies, and standards; collect customer feedback to generate useful data for company growth and prepare performance reports;
• Prepare meeting minutes after technician trips, collecting data and distributing information to relevant departments;
• Inform customers about warranty periods and monitor expiration dates.

Requirements:

• Technical diploma or degree in engineering or related fields;
• Minimum 1 year of experience in a similar role; potential or senior candidates with structured experience are also considered;
• Good command of English;
• Teamwork skills and problem-solving attitude;
• Organizational and planning skills.

Location:

Province of Venice

Link HR Professional Solutions specializes in recruiting highly qualified professional profiles, including middle and top management. Our team comprises experienced HR professionals and consultants with direct organizational experience. Our areas of expertise include Marketing & Communication, Sales & Account Management, Human Resources, R&D, Technical & Engineering, Production & Quality, Purchasing & Logistics, Accounting & Controlling, Finance & Legal, ICT.

We welcome applications from all qualified candidates (D.lgs. n. 198/2006). Candidates are encouraged to review the privacy policy on our website. Link HR Professional Solutions is a brand of Link HR S.r.l. (Ministerial authorization no. 136.30-07-2019).