Técnico Informatico

Tech Zone LLC; Bergamo; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in IT support services is seeking a Desktop Support Technician to manage incidents and provide exceptional support to end users in their Bergamo office. You will be responsible for maintaining desktop device configuration, providing training, and ensuring compliance with security protocols. Ideal candidates have experience with Windows OS and a strong understanding of ITIL processes. If you're eager to work as an independent contractor in a dynamic environment, apply now.

Competenze

• Experience managing desktop devices and incidents.
• Good understanding of Lync, VPN, and mobile device support.
• Familiarity with MAC devices and tablets is beneficial.

Mansioni

• Manage and resolve incidents for desktop devices.
• Provide VIP support for on-site IT issues.
• Analyze service desk calls for training requirements.

Conoscenze

Knowledge of Windows 7 OS

Remote Support Tools

MS Office

ITIL processes

Formazione

Associate degree in electronics

Bachelor's Degree

Strumenti

Service management tool (ServiceNow)

Descrizione del lavoro

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
• Requirements
• Knowledge and experience on windows 7 OS
• Good to have - knowledge in AD and smart hands and feet support.
• Good to have - knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool - ex - Service now
• Should have good expertise on EUC tools, remote support tools, MS office and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred
• Job Type
• Contract
• Up to €2,800.00 per month

Application Question(s) :

• Are you agree to work as "Independent Contractor" for this position?

Ability to Commute :

Ability to Relocate :

• Bergamo : Relocate before starting work (required)