Technology Support Services Supervisor

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

About Latham & Watkins

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

About the Role

The Technology Support Services Supervisor is an integral part of Latham’s Technology & Information Services team. This role will be responsible for overseeing technology support services, including high-level support of all firm-standard software applications, and assisting in the development of customized software features or applications. The supervisor will work with the Human Capital & Talent team to recruit, hire, train, coach, and manage the performance of employees. This position is based in our Milan office and requires in-office presence.

Responsibilities & Qualifications

Other key responsibilities include:

• Utilising effective methodologies to triage support needs across the department, including AV support, hardware deployment, training, and outreach.
• Assisting with overflow support needs, reassigning, and delegating resources as needed.
• Troubleshooting hardware/software issues, interacting with manufacturers’ technical support, maintaining data security, and disaster recovery measures.
• Supporting the Manager of Technology Services in implementing and administering technology directives from the Global Services Office.
• Staying updated on new technologies and assessing training and development needs.

We’d love to hear from you if you:

• Exhibit leadership and communication skills necessary for effective management and interaction at all organizational levels.
• Possess knowledge of team-building, coaching, and motivational skills in a customer service environment.
• Have service management skills, including performance analysis, reporting, and process optimization (e.g., ITIL).
• Have excellent written and verbal communication skills in Italian and English.

And have:

• A high school diploma or equivalent; a bachelor’s degree in computer science, business information systems, or a related field is preferred.
• Relevant experience in technology systems and service delivery management in an ITIL-based environment.
• Experience leading teams to meet and exceed performance expectations, with a record of continual improvement.
• Experience with computer systems, applications, and telecommunications systems is preferred.

Benefits & Additional Information

Successful candidates will receive an outstanding career opportunity, a welcoming environment, and a generous compensation package with bonuses based on performance. Benefits include:

• Comprehensive Medical Insurance
• Psychological Support
• Meal Vouchers
• Travel Allowance
• Weekly Yoga & Pilates classes
• Monthly Osteopathic Treatments
• And more!

We also offer diversity programming, including Global Affinity Groups, to foster a supportive community. Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono work, reflecting our rich, diverse talent worldwide.

Job Summary

• Location: Milan
• Department: Technology & Information Services
• Work Arrangement: Onsite
• Position Type: Full-Time
• Job ID: 2025-4018