Technical Systems Administrator

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The Technical Systems Administrator is responsible for the overall delivery of the System Architecture Plan and management of associated resources and activities to ensure that InterSystems software is delivered and deployed in line with project requirements.

Key Responsibilities:

• Execute the process of designing, reviewing and installing all the InterSystems products including TrakCare patches, releases and builds on the required customer platforms in accordance with quality assurance protocols and Service Level Agreements as agreed with the customer for software release authorization and installation.
• Administration and maintenance of hosted solutions and related infrastructure working with other teams or partners as required.
• Provide technical support for troubleshooting and performance analysis for implementations.
• Support and test of TrakCare internal and external utilities, e.g., patching tool, print service, etc.
• Assist Presales for any technical request such as architecture, configuration, hardware sizing, etc.
• Produce technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
• Participate in on-site technical training and implementations activities if required.
• Take on responsibility for scripting, maintenance and verification of backups.
• Automation of routine activities (deployment of patches, environment replication, etc.).
• Participate in the continuous improvement of the operation processes required to deliver exceptional service quality.
• Participate in the on-call 24-hour roster service.

Qualifications:

• Server Administration: In-depth experience in configuring, implementing and administering Linux or UNIX systems (preferred: SUSE/RedHat).
• Programming and coding: ability to work directly with the source code of a system and develop solutions to improve system-level performance (strong scripting skills).
• Information security: familiarity with best practices and techniques for maintaining and improving information security.
• Problem-solving capabilities: ability to adopt creative skills and problem-solving techniques to solve problems or devise a new solution.
• Strong troubleshooting and analytical skills.
• Managed mission critical infrastructures and applications.
• The candidate is also required to be available to work (when the situation requires it e.g., in case of updates of systems in use by end users) outside the usual office hours.
• Experience with monitoring and alerting tools (Nagios, Zabbix, Cacti preferred).
• Understanding of networking deployment and management, including load balancers solutions.
• Knowledge of configuration management tools as Ansible or Puppet.
• ITIL knowledge.

When you would start

Our teams are constantly growing, but we are passionate about finding the right fit, even if that takes a little longer. Let us know if you have a specific timeline, and we’ll work with you.

Where this role is based

You will be based in our Milan office, with the option to work from home two days per week.

Why you should join us

- Strong company culture: striving for excellence is what we do - that's why our recruitment process, through its various steps, will lead you to work with a brilliant and talented cross-functional team.

- Flexible workplace: we encourage a hybrid working model, where employees are requested to come three days per week in the office.

- Competitive salary and bonuses: InterSystems' financial stability always reflects into our offers, which put the company in a very competitive place on the market. Salary reviews and year-end bonuses based on performance are just an example of what you can find in an employment offer at InterSystems.

InterSystems Italia is committed to ensuring equal opportunities for all candidates. We believe in fostering an inclusive workplace that respects and promotes diversity, regardless of gender, age, race, religion, sexual orientation, disability, or any other protected status. We encourage applications from suitably qualified individuals of all backgrounds, and are dedicated to creating a fair and non-discriminatory recruitment process.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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