Technical support technician/engineer

Danfoss GmbH; Castel San Pietro Terme, Mestre, Torino; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Danfoss is seeking an experienced refrigeration technician to provide outstanding technical support for our Cooling division. This role involves working closely with sales teams and customers, ensuring proper handling and installation of products at factory levels, and participating in training presentations. Ideal candidates will possess strong problem-solving skills, relevant technical background, and proficiency in Italian and English.

Servizi

Bonus system

Possibility to work remotely

Pension plan

Personal insurance

Communication package

Employee Referral Program

State of the art virtual work environment

Competenze

• 3-5+ years of experience in HVAC/R required.
• Excellent command of Italian and English languages.
• Willing to travel 10-20% within Italy.

Mansioni

• Provide technical support for Danfoss products.
• Maintain and cultivate customer relationships.
• Conduct product and training presentations.

Conoscenze

Problem-solving skills

Customer focused

Coordination and communication skills

Team player

Formazione

Educational background in thermodynamics or mechanical engineering

Strumenti

Vapor compression systems

Heat exchanger design

Electronics component application

Descrizione del lavoro

Select how often (in days) to receive an alert: Create Alert

Employment Type: Full Time

Job Description

Danfoss is looking for an experienced refrigeration technician, based in Mestre, our Danfoss Italian HQ in Turin or alternatively in our Bologna site who will be responsible for providing world class technical support for the Danfoss Product Portfolio for Cooling division.

Job Responsibilities

In this position, you will work closely with Regional Sales Managers and provide technical support for Danfoss products, related to the Cooling segment, to our customers: wholesalers and small OEMs in Italy. You will be part of a South West regional team.
You will provide expertise on components / systems, problem-solving skills and general support in the selection and application of Danfoss products.
Your main tasks and responsibilities will be to:

• Provide relevant technical support to customers and sales for existing and future business. Act as main point of contact for customer for quality topics, mostly for application related discussions. Ensure products are being properly handled/installed at the customer factory level
• Participate in/Perform product and training presentations including new product introductions to sales and customers.
• Handle specific customer request with other Danfoss Cooling department (engineering, lab, TPM, logistic…)
• Identify the critical sales factors from a technical standpoint, in customer projects and propose/drive activities to achieve them
• Maintain and cultivate customer relationships with emphasis on key decision makers
• educational background in thermodynamics, mechanical engineering or a comparable education. 3-5+ years of experience in HVAC/R
• Good knowledge of vapor compression systems, heat transfer process and technologies of the products. Good knowledge of compressor technology, condensing units and related applications. General knowledge of heat exchanger design/operation with specific knowledge to BPHE and MCHE. Good experience in electronics component application like: unit controller, EXV controller, sensors, etc
• Customer focused – coordination and communication skills. Relationship builder and team player skills in a global environment
• Excellent command of Italian language as well as English language. French and/or Spanish language speaking would be a nice to have
• Willing to travel 10-20% within Italy

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

For more details on this position, contact Catharina Cuerten, Senior Talent Acquisition Partner, at [phone].

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Possibility to work remotely
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000people, serving customers in more than 100 countries through a global footprint of 95 factories.