Technical support technician/engineer

Danfoss; Castel San Pietro Terme; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading company in cooling technology is seeking a Technical Support Specialist to assist customers and sales teams in Italy. This role involves providing expertise on Danfoss products, engaging with clients, and supporting product training. The ideal candidate will have a degree in mechanical engineering and several years of relevant experience, along with excellent communication skills in Italian and English.

Servizi

Bonus system

Possibility to work remotely

Pension plan

Personal insurance

Communication package

Opportunity to join Employee Resource Groups

State of the art virtual work environment

Employee Referral Program

Competenze

• 3-5+ years of experience in HVAC/R.
• Excellent command of Italian and English; French/Spanish is a plus.

Mansioni

• Provide technical support to customers and sales.
• Conduct product training presentations.
• Maintain relationships with key decision-makers.
• Willing to travel 10-20% within Italy.

Conoscenze

Problem-solving skills

Coordination and communication skills

Customer focused

Relationship builder

Team player

Good knowledge of vapor compression systems

General knowledge of heat exchanger design

Formazione

Educational background in thermodynamics, mechanical engineering or comparable

Strumenti

Electronics component application

Descrizione del lavoro

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Job Reference:

381c4b937ded

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Job Responsibilities

In this position, you will work closely with Regional Sales Managers and provide technical support for Danfoss products, related to the Cooling segment, to our customers: wholesalers and small OEMs in Italy. You will be part of a South West regional team.
You will provide expertise on components / systems, problem-solving skills and general support in the selection and application of Danfoss products.
Your main tasks and responsibilities will be to:

• Provide relevant technical support to customers and sales for existing and future business. Act as main point of contact for customer for quality topics, mostly for application related discussions. Ensure products are being properly handled/installed at the customer factory level
• Participate in/Perform product and training presentations including new product introductions to sales and customers.
• Handle specific customer request with other Danfoss Cooling department (engineering, lab, TPM, logistic…)
• Identify the critical sales factors from a technical standpoint, in customer projects and propose/drive activities to achieve them
• Maintain and cultivate customer relationships with emphasis on key decision makers
• Educational background in thermodynamics, mechanical engineering or a comparable education. 3-5+ years of experience in HVAC/R
• Good knowledge of vapor compression systems, heat transfer process and technologies of the products. Good knowledge of compressor technology, condensing units and related applications. General knowledge of heat exchanger design/operation with specific knowledge to BPHE and MCHE. Good experience in electronics component application like: unit controller, EXV controller, sensors, etc
• Customer focused – coordination and communication skills. Relationship builder and team player skills in a global environment
• Excellent command of Italian language as well as English language. French and/or Spanish language speaking would be a nice to have
• Willing to travel 10-20% within Italy

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

For more details on this position, contact Catharina Cuerten, Senior Talent Acquisition Partner, at [phone].

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Possibility to work remotely
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.