Technical Support Specialist with Spanish – Remote, Italy

Syneto S.p.A.; Venezia; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Un'azienda leader nella modernizzazione dell'infrastruttura IT cerca un Supporto Tecnico per fornire assistenza remota a clienti. Si richiede una laurea in Informatica, oltre a un'esperienza di almeno 3 anni nel supporto clienti. Il candidato ideale deve essere orientato al cliente, comunicativo, e capace di risolvere problemi manualmente. Competenze in VMware e scripting Linux sono un vantaggio ulteriore.

Competenze

• Minimo 3 anni di esperienza nel supporto clienti di primo e/o secondo livello.
• Fluenza in italiano, spagnolo e inglese è richiesta.
• Interesse per la tecnologia e disponibilità a risolvere problemi.

Mansioni

• Fornire supporto tecnico remoto tramite sistema di ticketing e telefono.
• Monitorare e gestire il Portale Helpdesk.
• Interagire con i clienti e le loro infrastrutture in italiano.

Conoscenze

Orientamento cliente

Comunicazione scritta e verbale

Ascoltare e raccogliere informazioni

Proporre soluzioni tecniche

Risultato orientato

Competenze tecniche in IT

Formazione

Laurea in Ingegneria Informatica o Informatica

Strumenti

VMware vSphere

Linux/Unix

Descrizione del lavoro

Syneto is a European leader in modernizing IT infrastructure with a Universal and Resilient Data Management platform. This all-in-one solution integrates hardware, software, and services to run and protect critical applications from Edge to Core to Cloud, ensuring secure, zero-trust data management anywhere.

With a scalable private and hybrid cloud architecture, Syneto simplifies IT through hyperconvergence, replacing traditional, complex infrastructures. Its native data protection and disaster recovery features enable instant recovery from cyber threats and disasters with immutable, invisible recovery points and intelligent replication.

Trusted by 5,000+ companies, including illycaffè and Bianchi, Syneto delivers enterprise IT to businesses of all sizes through a strong network of 250+ European partners. Our mission: Simplify. Accelerate. Protect.

Who Are You?

• You have a solid Information Technology background, including software, desktop operating systems (Windows, macOS, Linux), hardware, networking, NAS, SAN, and virtualization technologies.
• You have a genuine interest in technology, are a quick learner with previous support experience, and are willing to work daily with software, hardware, bugs, and issues to be solved.
• You possess availability, patience, and a collaborative spirit to manage daily interactions with co-workers and internal departments.

What we need you to do

• Provide remote technical support via ticketing system and phone.
• Monitor and manage the Helpdesk Portal to promptly address new requests.
• Provide second-level support.

Perform internal testing daily to replicate reported issues and find solutions.

• Interact remotely with customers and their infrastructures in Italian.

What skills and experience you need

• Customer-oriented, especially for technical activities.
• Excellent verbal and written communication skills.
• Ability to listen, gather information, and write technical documentation.
• Quick understanding of customer needs and proposing technical solutions.
• High energy, result-oriented, and willing to join an international company.
• A BS/BA in Computer Engineering or Computer Science.
• Minimum of 3 years experience in first and/or second-level customer support.
• Fluency in Italian, Spanish, and English.

Additional advantages

• VCP-DCV, VCP-NV, or VCP-CMA certification for VMware vSphere.
• Networking implementation and troubleshooting skills (routing and switching).
• Linux/Unix scripting or programming skills.

If interested, send your CV to us and take the next step in your journey with Syneto!

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