Technical Support Specialist with Spanish – Remote, Italy

Syneto S.p.A.; Trentino-Alto Adige; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A technology company in Italy is seeking a skilled support technician to provide L1/L2 remote support. The ideal candidate should have a solid IT background and at least 3 years of experience in customer support, fluent in Italian, Spanish, and English. This role involves resolving technical problems and interacting with customers in a 24/7 rotation. The company offers a dynamic work environment and opportunities for professional growth.

Servizi

Opportunities for professional growth

Certification programs

Competenze

• Minimum of 3 years experience in first and/or second level customer support.
• Fluent in Italian, Spanish, and English.

Mansioni

• Provide remote technical support through ticketing system and phone.
• Monitor and manage the Helpdesk Portal to promptly address new requests.
• Perform second level support.

Conoscenze

Customer-oriented

Excellent verbal and written communication skills

Ability to listen and gather information

Quick understanding of customer needs

High energy and result-oriented

Formazione

BS/BA in Computer Engineering or Computer Science

Strumenti

VCP-DCV

VCP-NV

VCP-CMA

Descrizione del lavoro

Syneto is a European leader in modernizing IT infrastructure with a Universal and Resilient Data Management platform. This all-in-one solution integrates hardware, software, and services to run and protect critical applications from Edge to Core to Cloud, ensuring secure, zero-trust data management anywhere.

With a scalable private and hybrid cloud architecture, Syneto simplifies IT through hyperconvergence, replacing traditional, complex infrastructures. Its native data protection and disaster recovery features enable instant recovery from cyber threats and disasters with immutable, invisible recovery points and intelligent replication.

Trusted by 5,000+ companies, including illycaffè and Bianchi, Syneto delivers enterprise IT to businesses of all sizes through a strong network of 250+ European partners. Our mission: Simplify. Accelerate. Protect.

Who Are You?

• You have a solid Information Technology background, including software, desktop operating systems (Windows, macOS, Linux), hardware, networking, NAS, SAN, and virtualization technologies;
• You have a genuine interest in technology, are a quick learner with previous support experience, and are willing to work daily with software, hardware, bugs, and issues;
• You possess availability, patience, and a collaborative spirit to manage daily interactions with co-workers and internal departments.

Your role involves providing L1/L2 remote support via the company's ticketing system, resolving technical problems encountered by customers on company's technologies during weekdays and in a 24/7 rotation.

What we need you to do

• Provide remote technical support through ticketing system and phone;
• Monitor and manage the Helpdesk Portal to promptly address new requests;
• Perform second level support;
• Internally test to replicate reported issues and find solutions;
• Interact remotely with customers and their infrastructures in Italian language.

What skills and experience you need

• Customer-oriented, especially for technical activities;
• Excellent verbal and written communication skills;
• Ability to listen, gather information, and document technically;
• Quick understanding of customer needs and proposing solutions;
• High energy, result-oriented, and capable of working in an international environment;
• A BS/BA in Computer Engineering or Computer Science;
• Minimum of 3 years experience in first and/or second level customer support;
• Fluent in Italian, Spanish, and English.

Advantages include:

• VCP-DCV, VCP-NV, or VCP-CMA certification for VMware vSphere;
• Networking troubleshooting skills (routing and switching);
• Scripting or programming skills in Linux/Unix.

If interested, send your CV to us and take the next step in your journey with Syneto!

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