Technical Support Specialist with Spanish – Remote, Italy

Syneto S.p.A.; Napoli; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Syneto S.p.A. recherche un Support Technique à distance pour fournir une assistance client sur ses technologies. Vous interagirez quotidiennement avec les infrastructures des clients, résolvant divers problèmes techniques. Ce rôle requiert une solide expérience en support client, une excellente communication et la capacité de travailler en équipe.

Competenze

• Expérience de 3 ans minimum en support client.
• Bilingue: Italien, Espagnol et Anglais requis.
• Certifications VMware de préférence.

Mansioni

• Fournir un support technique à distance via le système de tickets.
• Gérer le Helpdesk Portal pour les demandes urgentes.
• Tester en interne pour reproduire les problèmes signalés.

Conoscenze

Support technique

Communication

Orientation client

Résolution de problèmes

Formazione

BS / BA en Génie Informatique ou Informatique

Strumenti

Ticketing system

Descrizione del lavoro

Syneto is a European leader in modernizing IT infrastructure with a Universal and Resilient Data Management platform. This all-in-one solution integrates hardware, software, and services to run and protect critical applications from Edge to Core to Cloud, ensuring secure, zero-trust data management anywhere.

With a scalable private and hybrid cloud architecture, Syneto simplifies IT through hyperconvergence, replacing traditional, complex infrastructures. Its native data protection and disaster recovery features enable instant recovery from cyber threats and disasters with immutable, invisible recovery points and intelligent replication.

Trusted by 5,000+ companies, including illycaffè and Bianchi, Syneto delivers enterprise IT to businesses of all sizes through a strong network of 250+ European partners. Our mission : Simplify. Accelerate. Protect

Who Are You?

• You have a solid Information Technology background, software, desktop operating systems (Windows, macOS, Linux), hardware, networking, NAS, SAN and virtualization technologies;
• You have a genuine interest in technology, you are a quick learner with previous experience in support activities, willing to work on a daily basis with software, hardware, bugs and issues to be solved;
• You possess availability, patience and spirit of collaboration to manage daily interactions with many co-workers and internal departments.

L1 / L2 remote support through company’s ticketing system, for the resolutionof any technical problem encountered by customers on company’s technologies, both during weekdays and 24 / 7 rotation.

What we need you to do

• Provide remote technical support, through ticketing system and by phone;
• Constantly monitor and manage the Helpdesk Portal, to immediately intercept any new request.
• Second level support

Daily perform internal testing to replicate reported issues and finding possible solutions;

• Remotely interact with customers and their infrastructures, in Italian language.

What skills and experience you need

• Customer oriented, in particular for technical activities;
• Excellent communication skills, both verbal and written;
• Able to listen, collect information and write technical documentation;
• Able to quickly understand customer needs and propose technical solutions;
• High energy, result oriented individual who will join an international company;
• a BS / BA in Computer Engineering or Computer Science;
• minimum of 3 years working experience in in first and / or second level customers support;
• Italian, Spanish and English are mandatory.

Any of the following would be an advantage :

• VCP-DCV, VCP-NV or VCP-CMA certification for VMware vSphere;
• Networking implementation and troubleshooting (routing and switching);
• Linux / Unix scripting or programming skills.

Interested? Send your CV to and take the next step in your journey with Syneto!

J-18808-Ljbffr